LEVEL MASTER - CONCRETE FLOOR LEVELING

Concrete Contractors
Burnaby BC V5H 3W2
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Reviews for LEVEL MASTER - CONCRETE FLOOR LEVELING

Average customer rating:
9.9 10 (19 reviews)

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Marla in Toronto
Marla in Toronto
1 review New Westminster, BC
10/10

Floor levelling - customer service

I spoke with Lucas on three separate occasions when commencing our kitchen renovation and to discuss the need for floor levelling. In the end, we did not require his services but felt his level of customer service, professionalism and willingness to provide guidance and insight deserved recognition. I would not hesitate to recommend anyone seeking floor levelling services to reach out to Lucas. He was a pleasure to speak to.

Many thanks,

Marla Teleske
New Westminster BC

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Company Response

Wow Marla, I don't believe I've ever received a review for estimating a project before. I'm flattered you took the time to inform customers about your experience with our estimating process. We did not end up leveling a new floor for you but I know we gained you as a supporter of our company. Thank you again, LEVEL MASTER.

dennis3261 in Burnaby
dennis3261 in Burnaby
1 review Burnaby, BC
10/10

Downstairs Slab Foundation Renovation

These guys were awesome. Lucas explained the issues with the floor very clearly and outlined a plan to make it perfect for our renovations. The crew were very professional and courteous throughout the project. No left over mess and daily updates on the progress. We are extremely happy about the results and would use them again if ever needed. Our floors look better than new. Highly recommended.

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Company Response

Thank you Dennis for writing us a fantastic review. Its part of the service we provide day after day. Enjoy your newly levelled floors.

Dave
Dave
3 reviews Burnaby, BC
10/10

condo cement sub floor

Levelmaster was able to remove the parts of the slab that were 2 inches high and re-pour a level slab in preparation for our hardwood install. we appreciated the clean up at the end of the job. the use of the dust reduction vacuums really seemed to work. this was a challenging job that required daily updates from levelmaster. the communication was great.

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Company Response

Hi Dave, and thank you again for another review. It was great to have been able to remove those extremely high sections out prior to leveling your living room. This greatly reduced the side of your floor we had to raise up with leveling compounds. Thank you again for your business.

Private User
Private User
1 review Burnaby, BC
10/10

Kitchen, Family Room, Laundry floor leveling

I had Lucas and his team level our floors in our family room, kitchen and laundry. They started the project as promised, were on time each day, were very pleasant to work with and left the place clean and tidy each day. The price was based on a formula by which the bags of leveling agent was taken into account. At the end of the project, they had used less product than estimated and the savings were passed on to me. I really appreciated Lucas's honesty and would highly recommend his company for any floor leveling project you may have. Thank you Lucas and keep up the good work!! Scott in North Vancouver

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Company Response

Hi Scott, thank you for the great review. Honestly has always been a huge part of our success over the years. Enjoy your newly leveled floors.

Angus
Angus
3 reviews Vancouver, BC
10/10

Floor leveling - 2 floors

Lucas' attitude, dependability, professionalism and sense of pride in his own work alone are worth the money. It is imperative that floors are level before applying vinyl planks, laminate, or hardwood. A bag of leveling compound at the big box stores is about $40 a bag which covers roughly 10 sq ft for about an inch high of mixture. I had 1200 sq ft to do over 2 floors with most of the floors dipping between 1 to 2 inches. Initially, I thought I could struggle through the process but I would still need to transport the material (each bag is 10kg) and not to mention acquire the tools for the job. That time and the cost would be more than Lucas' quotation.

Lucas' team spent 4 days on the job and were well organized and meticulous in their work. They were also clean and tidy. There was little dust to be found as they always vacuumed at the end.

On their final day, Lucas noticed I was prepping my vinyl kitchen floor and he taught me how to mix and apply a skim coat. While his team was waiting to do a final sand, they even helped me move some furniture. These were all above and beyond their scope of the contract and just illustrates that there really are some good trades people out there.

I've finished all of the flooring now and there were absolutely NO low or high spots. If not for their work, I'd still be leveling the floors myself 2 months later. Thank you, Level Master!

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Company Response

Thank you Angus for your review. It’s much easier to stay in business when you are consistent in your work. We at Level Master are pleased to know your installation was flawless. Our experience goes back 18 years and it shows with ever floor we repair.

Enjoy your newly renovated floors.

Ryan in Vancouver
Ryan in Vancouver
1 review Coquitlam, BC
10/10

Basement Floor Levelling Project

We had ~850sq' of very uneven basement (concrete) that needed to be levelled before we began the process to finish the area. Lucas came out numerous times during the demo of the existing space to measure the depths of the material that him and his crew would need to install. In some areas, we had to raise the floor ~3.5-4" to get a perfectly flat, smooth, level floor. Lucas was in constant contact with the floor levelling material supplier to ensure that his techniques adhered to the warranty specifications, which was very reassuring. Him and his crew took a total of 5 days to prep/prime, install, and finish the flooring. They were very respectful of our house, always cleaned up when they where done, and kept the dust to an absolute minimum. The results turned out fantastic, and we couldn't be happier with the end result. I would not hesitate to recommend Lucas and Level Master to anyone, as the entire process and relationship was fantastic.

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Company Response

Thank you for taking the time to write about your experience Ryan. These reviews written by clients like yourselves generally follow a fairly consistent pattern as to how Level Master conducts these installations in peoples homes, and it makes myself personally happy that we are able to create these flat level floors over and over. I've always felt that working in someone's home is a very personal thing so my crew and I try to do our work in a respectable manner. I know I would want that in my own home so I make sure it's there when we're hired for a job. Enjoy your level floors!

Dave
Dave
3 reviews Burnaby, BC
10/10

Residential concrete slab levelling

Lucas and his team were very considerate in keeping the common areas of the condo clean throughout the process. The work was done as he described in his detailed quote. It is a messy process but a lot of the equipment that was brought on site was designed to keep the dust under control. The results are as expected with no gaps under the screed bar. The hardwood installer should be very happy.

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Company Response

Thank you Dave for your review. We are working with concrete, water, and other equipment. It can be a messy process but my team and I have our system down to a fine art in installing these leveling products. We take a lot of care working in apartment buildings. Your hardwood installer will have an easier time installing your floors now indeed. Enjoy your new floor and thank you for your business.

Katy
Katy
1 review Burnaby, BC
10/10

Main Floor Levelling for Renovation

We have used Level Master last year for a much smaller project and were very satisfied with the quality of the work performed by Lucas and his team, so when the time came for this bigger floor preparation, we did not hesitate.
What is so wonderful about Level Master is not only the state-of-the-art equipment they use to ensure a perfectly level, flat surface, but the professionalism Lucas and his team demonstrate each and every time. These levelling experts show up at the appointed time (this was very important for me), they accomplish the work in a timely fashion, and the final result passes even my husband's thorough inspection (he's an Engineer) with flying colours, all this at a price within the range of the estimate.
Throughout our ongoing home renovation, we of course have had a few surprises and delays, but dealing with Level Master proved to be a completely stress-free experience.

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Company Response

Thank you Katy for your amazing review. Looks like we did our job right if we passed your husbands keen eye to detail. As with all our floor leveling projects we make certain the installation is done to satisfy the inspection of even the most stringent individuals. Our team consistently preform a high level of costumer service and respect towards our clients and their homes. I believe its simply easier this way. Provide fair on time and excellent quality work. That's what I want and that's what the customers expect.

Private User
Private User
1 review West Vancouver, BC
10/10

Master bedroom and Ensuite

Lucas was thoroughly professional in every way. He was knowledgeable, responsive and very concerned about doing a good job and satisfying us. His crew was very respectful of our home and took particular care to leave our home clean and tidy. We will highly recommend Lucas and his crew to anyone requiring his services.

LM, West Vancouver

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Company Response

Thank you for your review LM. I make it a top priority when working in a home that is not entirely under renovation and areas of the home we need to maneuver through are properly protected. Concrete floor leveling can be done without damage or disruption to the rest of a finished home if care and attention is provided. I strive to build my business on quality and trust and I thank you for the opportunity to showcase our skills. Enjoy your newly levelled floors.

Kevin in Delta
Kevin in Delta
1 review Delta, BC
10/10

Ground floor of townhouse

Lucas conducted business professionally and with a client service focus. He was clear in explaining the work that needed to be done to level my very unlevel floor and to correct the past floor levelling 'fix' done by a previous owner. He was prompt in providing a quote, responding to my enquiries and any follow up questions. His team arrived as scheduled and carried out the work on time. These days, it has become difficult to find someone who is reliable, genuine and accountable, so we are pleased to recommend Lucas and his company to others.

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Company Response

Hi Kevin, thank you for taking the time to write a review. Your subfloor had a previous attempt at leveling which was not done to manufactures specifications. As a result the leveling compound had cracked and was not bonded to the concrete floor. I'm glad you took my advice and had us remove this lose material before properly re leveling your floors. You have a complete warranty now and can fully enjoy your flat floors knowing it was installed the right way.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LEVEL MASTER - CONCRETE FLOOR LEVELING

At LEVEL MASTER we specialize in Concrete/ Wood Floor Leveling. We offer free estimates, a lifetime warranty and insured workmanship with every project. With our patented screed system technology we are able to perfectly level any sub floor, anywhere no matter how uneven it is.
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