Universal Air

We contracted Universal Air to replace our very old A/C. Ian was helpful with recommending different units that would fit within our budget. The technicians and Ian were courteous and the work was done on time with no mess left behind. Ian helped us by filling out the warranty and rebate forms and registering our unit. We are confident that the Armstrong unit we chose with Ian's guidance is the correct one for us. Thank you to Universal Air for your assistance.

I have researched online for a good company to purchase a central AC unit for my home, since the one I had was 30+ years old. My furnace has been replaced around 5 years ago.
I am a busy person, so spending a lot of time on the phone simply doesn't work for me, so instead I email a lot. The way people do business these days has changed, online research and shopping takes priority over in-store or over-the-phone shopping, but not a lot of companies seem to realize this and adapt. Too bad for them, and good for Universal Air and Ian. Their professionalism and quick response won my trust instantly. Ian took his time and sent me comprehensive emails regarding what they can offer to address my needs, how various products are different, why one is better suited to my situation versus the others, etc. They didn't try to push anything on to me, unlike their competitors who said they cant install just the AC unit without the furnace, which is ridiculous since the furnace is less than 5 year old. Ian gave me the right customer service, the right price and the right turnaround time, so the deal was closed right away. Then Dave came over to inspect the premises, and explained to me what needs to be done, and when, so my time is not wasted unnecessarily. They installed my unit and also submitted all paperwork for the OPA Rebate on my behalf (my unit is Energy Star compliant, so it qualifies for a $250 rebate), so I just enjoy my new AC unit without having to worry about any paperwork. Bottom line, I would highly recommend Ian, Dave and the Universal Air crew to anyone who needs to hire a good, reliable and respectful company for their AC/furnace needs. Thank you guys!
And for the other companies out there: please evolve, it's 2015!

We had an issue with our Furnace - called Universal Air - who assessed the situation - suggested a new furnace - (good suggestion) - and we were all set and warm in 2 days!! Thanks to Dave and the Boys at Universal Air!! Thanks.

Purchased a new furnace and a/c from Universal Air for our new home . It was our first time ever buying these items. We did lots of research first on companies (big and small). Size, efficiency, features, price range... We decided on the Napoleon Line and called Universal Air (authorized dealer). Ian Gregory was great on the phone. Patient and thorough. He didn't rush us. He emailed detailed written quotes so we could see and think about it. The install guys, David and Francis, were very professional. Afterwards, Ian followed up on our O.P.A. rebates and gave us the link to make it easy to apply. Awesome considering we had already paid them. Products work great and we are comfy. Price was comparable to the low tech big brand places. The products are more efficient and high tech. The service is excellent!

Thanks Universal Air!

A few weeks ago I ordered an a/c unit from these guys for my girlfriends parents house. They cleaned everything after. They arrived on time and their work ethic was exceptional. I would use them again and plan on refering my friends in the area to them.