The Basement Store

Basement Renovation
Write a Review
Write a Review
HomeStars  >  Basement Renovation in Oakville  >  The Basement Store
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

83%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Basement Store

Average customer rating:
8.7 10 (3 reviews)

Sort by

Nikki in Mississauga
Nikki in Mississauga
3 reviews Oakville, ON
10/10

Complete Basement Reno

We used The Basement Store for our complete basement reno. Our basement was partially (poorly) finished prior to hiring them, and they completely gutted it and refinished it to our exact specifications. They created a bedroom, bathroom, playroom, media centre, and bar. All of their contractors and workers were professional, on time, and skilled. They completed the job on time and on budget (aside from a few items we decided to upgrade). They also have a designer, Cynthia, who was very helpful and brought samples to our house for us to chose as we're a busy family of five with no time to shop around for finishes. Brandon was great throughout the entire process from start to finish and communication was amazing. I'd highly recommend The Basement Store and would absolutely use them again.

Was this review helpful?
Angela from Oakville
Angela from Oakville
2 reviews Oakville, ON
10/10

Finished Basement with Full Bedroom/Playroom, Bar, Washroom & Entertainment Room

We had our basement finished this summer by the folks at The Basement Store. I have taken a while to write this review only because I wanted to make sure I invested the appropriate amount of time to do them justice.

We met with Mark in March to get some estimates on the job. He was very thorough and even pointed out some potential leak issues that we would want to check out before proceeding. Other contractors told us we had no issues once we pointed out what Mark showed us. He was quick to provide an estimate and very detailed and always available to answer and questions and to meet and go over things further.

One area we discussed heavily with Mark was our concern over finding a reliable and honest contractor. We had used other companies in the past where you are promised the moon and when its time to deliver, everything is different and also extra money, or not even possible to do. We were assured by Mark that they are reputable and stand by what they do. We also discussed our concerns over dust management as our son is severely asthmatic. He assured us he will work with us to manage dust as much as possible and even proactively wrote it on contract that extra dust protection was needed as there would a child with asthma in home.

We did our own research and contacted several people who had their basements done by The Basement Store and asked some tough questions – like, what would you change, what did you love, what did you absolutely hate. And we never heard anything that concerned us.

We booked with The Basement Store and started working with Cynthia, their in house designer. She is amazing and definetly helped manage our indecisiveness and help us determine what would work and within our budget. She helped bring our vision together in the way we wanted! She was onsite multiple times to make sure things were going to plan from a design perspective and didn’t shy away from recommending changes where she felt it was needed.

When the work started, Brandon was involved daily (and I mean daily – 7 days a week and basically 24hr a day). Any question we had he was immediately responding to calls or texts and was always easy to deal with. He oversaw the team of workers onsite and it was great to deal with day-to-day issues directly with him versus maybe upsetting the guys that were here if you had questions or concerns. Also, knowing Brandon has sightline to the overall plan made it easier dealing with someone who had the “start-to-finish” in mind versus crews.

A few weeks in my son started to react to the dust and I texted Brandon asking him what we could do to better manage dust (we already had a blue mat installed so that workers would only walk on that). He called me back in seconds and told me someone would be there that day to install two levels of dust production and he would bring in air purifiers. He also told his workers to bring two sets of shoes, one for upstairs, and one for downstairs. Further, he offered to have his guys come in through our basement windows! We didn’t them to go that far – we didn’t want folks coming in through our windows but the offer expresses the sentiment of this company to do whatever they can to make renos as stressfree on the family as possible.

Any questions we had, were addressed promptly. Any concerns as well.

The crews were all very polite and considerate. Depending on the job, they sometimes worked past 5, at the beginning during framing and drywall they were often here past 7pm and on weekends – however they always asked how late we were comfortable with them staying or if they could come on the weekends.

Once basement was done, Brandon asked us to prepare a ‘deficiency’ list for the crews to come back and fix anything we had concerns about. Most were very minor – switch faceplate crooked, touched up paint, etc. The most major was one tile in basement washroom had chipped at the corner during install. The list was still 2 pages long and his team fixed all items – even the tile. They cut it out and put a new one in.

The fact that fixtures are included helped a lot too – Cynthia sent us links to pick within our pre-assigned budget and we just picked what we wanted and the team picked it up and installed it. They managed the overall budget.

Overall, we are over the moon happy with their work and level of professionalism. We consider ourselves picky when it comes to contractors (given our past) and to say that we were over the moon, means a lot!

Great work Brandon, Cynthia and Mark and crews. Thank you!
Ange & Dan

Was this review helpful?
Marc from Oakville
Marc from Oakville
1 review Oakville, ON

First Review

6/10

basement

We were looking to have our basement finished and contacted a few companies, including The Basement Store. After meeting all of the companies, we found the basement store were the only ones that checked our foundation for moisture. Their staff was always very polite and on time and Mark or Brandon were always available by phone, text and email. The finished project exceeded our expectations. We are happy to recommend The Basement Store.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Basement Store

Finally a one stop location for all of your basement finishing needs. Basement walk-ups, waterproofing (internal and external) and of course top quality basement finishing. Victim of flooding? We can work with the scope of work provided from your insurance company. We are offering special pricing assitance to all victims ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.