We hired Carmax because they are the installer that Ikea recommends to install their cabinets.
1) First problem was the estimate itself. We had our kitchen measured on May 8, paid for it the same day. Waited and waited for an estimate, finally called them to ask for it and received it May 16.
2) Scheduled the installation for July 15 (Monday). Appointment wasn't confirmed, time for installer's arrival wasn't provided. Again, I contacted to find out the time/confirm appointment on July 8 (Wednesday).
3) Company sent a relatively new installer to install our kitchen. I have no problem with a new person working on our house, everyone has to start somewhere. But PROVIDE HIM WITH REGULAR HELP AND SUPERVISION.
4) Installer took four full days to finish the installation, originally told that for the size of our kitchen, would take 3 days max. There were 13 cabinets total. Several issues with cabinet installation, but MAJOR problems with countertop install, including rough, unfinished cuts, uneven and unlevel seams.
To their credit, Carmax sent an excellent, experienced installer that fixed all the problems to our satisfaction. Leo was fantastic! However, why a new installer was left to his own devices is beyond me.
When I asked why a straight cut instead of a miter cut was made on our countertop install, I was told they don't do that type of cut because they are not a countertop installation company. Well, then DO NOT OFFER THE SERVICE! Or if you do, be upfront and let customers know.
Overall, a mediocre to bad experience from the pre-installation to actual installation. The only saving grace was the amazing installer that fixed the mistakes made by the initial installer. We have another Ikea kitchen to install and will definitely NOT hire Carmax again for that kitchen. Or any other job for that matter.