This is my first homestars review, which I am creating because the service & followup from Apple heating was so disappointing. I want others to be forewarned: do not pay this company until you are 100% sure the service has been completed. Better yet, go with another company.
10 months ago an Apple technician showed up to figure out why my Honeywell HRV was not working. Before he arrived, I informed the technician that the HRV was still under its 5 year parts warranty. He found out that power was not getting to the circuit board due to a faulty door switch and promised to return to install the part. I paid the $250 diagnostic fee in full (for 30 minutes work, by the way), only to be told a week later that because they were not authorized Honeywell technicians, they could not obtain the part and return to fix, as promised. Applecare should never have touched the HRV under warranty, given that they are not authorized to service a Honeywell product under warranty. I've tried speaking to managers to resolve the issue, but the last sincere interest they had in me as a customer was when they cashed my check. After several phone calls, this company leaves an impression that they are disorganized, irresponsible, and unreliable.
- Approximate cost of services:
- $250.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?