Complete Cabinet Works Ltd

Cabinetry & Millwork
19550-19666 Langley Bypass Langley BC V3A
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42%

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Reviews for Complete Cabinet Works Ltd

Average customer rating:
4.6 10 (5 reviews)

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Isabelle in Vancouver
Isabelle in Vancouver
3 reviews Langley, BC
3/10

Kitchen Renovation

We were recommended Complete Cabinet Works from our contractor when we were doing our renovations. At first we were very pleased with them as they took the time to look over all our options for cabinets and came by our house numerous times. But as the renovations progressed, they became 'ghosts'. I could not get ahold of our rep, left numerous messages, and when I finally did reach him he said he will be taking care of things right away. It has been almost three years since our renos, and our cabinet trimmings are not finished. Honestly I doubt we will ever get this completed from them. I do not recommend.

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Private User
Private User
1 review Burnaby, BC
0/10

Kitchen/Bathroom Reno

Definitely not worth the money and the company has terrible costumer service. I do not recommend them to anyone.
When we first went to Complete Cabinets to receive a quote to have them put in new cupboards in our kitchen, 2 bathrooms, and laundry room we were very impressed with their professionalism and attention to detail. However, once they received our deposit things quickly went downhill. After being told we would be contact in a week regarding an installation time we waited for 2 weeks and heard nothing. We contacted them and said they were will reviewing things with the cabinet manufacturer. Another week went by before we contacted them again them this time they had more specs to review and eventually the cabinets had been ordered almost a month after our initial deposit. When we ordered we were told they'd be installed mid July, but in the end they were not installed until the beginning of August. During the August install the installers were very professional, but did not talk to my husband or I to ask any questions to ensure everything was just how we wanted it. As a result we have a hanging bar in our laundry room that is too low to hang anything without it bunching at the bottom on the counter. The installers also scratched our brand new hardwood floors - installed just days before the cabinets went in - and when we complained the owner told us it was our fault for not putting down protection. Never were we told protection should be all over the floor and in areas we had protection down they installed the cabinets directly on top without bothering to move it. The cabinets also had a few nicks on them which the owner said was common and could be easily fixed, but the never bothered to arrange for them to be fixed and after a month of dealing with their poor service we gave up trying to get them to come.
After the install they were missing a piece of the side of the island in the kitchen. We were told someone would be in touch the next day to discuss when it would be installed. In the end this piece wasn't installed until a month later. When arranging for the countertops to be installed there was miscommunication after miscommunication and when we again complained about the time delays and constant miscommunications they (the owner and office manager) blamed us. Overall we were not impressed with the company and won't be using them in the future. Don't waste your money here.

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Rogers & Banner in Surrey
Rogers & Banner in Surrey
1 review Surrey, BC
10/10

Kitchen remodel

Complete Cabinet Works showed their professionalism and quality service from the design stages to the finished kitchen.
Thea was a great help working with us through the design of our kitchen reno, discussing many ideas with great communication throughout the project.
The cabinets were delivered to our home wrapped on the scheduled date and time.
Steve and Braeden showed their professionalism carefully & accurately installing each cabinet & hardware. They cleaned-up and removed all debris quickly.
Our kitchen reno turned out fantastic!! We are very pleased with Complete Cabinet Works' service, workmanship, positive attitude
and products.

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Private User
Private User
1 review Abbotsford, BC
0/10

Still Waiting...

BEWARE!! Decided to rearrange my kitchen, and needed one cabinet and some end pieces to complete the project. I ordered my cabinet from Complete Cabinet Works on October 3rd, was told that they would be 4-5 weeks, and I'm still waiting. It's now January 15th. Called after 4 weeks, was told the owner 'Steve Monk' was busy and would get back to me. He didn't. Called after 6 weeks, was told the cabinets weren't ready, called after 8 weeks left yet another message, after 9 weeks, on Dec 15th, I contacted the Western Canada rep for Columbia Cabinets - turns out, despite my repeated phone calls and attempt to reach Steve, he hadn't actually even ordered the cabinets! I just called him today, and apparently, he left a message 'sometime' between Christmas and New Year's to call him. I received no message and suggested that perhaps it was yet another 'phantom phone call'. I'll be flabbergasted if these things actually materialize. Look elsewhere if you want Columbia Cabinets - call their warehouse for other distributors.

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Nancy Quinn from Surrey
Nancy Quinn from Surrey
2 reviews Surrey, BC

First Review

10/10

Kitchen Reno

I had a crappy kitchen layout that did not work. With the help of the designer, I got all my wish list kitchen and more. A great company to do business with.

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