You Move Me Vancouver

Moving & Storage
Burnaby BC V5A 1X8
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HomeStars
Moving & Storage
You Move Me Vancouver
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94%

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Reviews for You Move Me Vancouver

Average customer rating:
9.6 10 (230 reviews)

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Mariam in North Vancouver
Mariam in North Vancouver
1 review Vancouver, BC
10/10

Office Move

I used you Move me company for both of our office moves. Sam and his team were quite punctual, helpful and professional. They provided us with packing supplies, ensured that everything is secure, and nothing left behind. Despite the challenges with the loading bays, they did their best to get the job done on time and accommodated all our requests.

Approximate cost of services:
$1,800.00
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AC
AC
0 reviews Port Moody, BC
0/10

Caution - They do not back up their service

You move me was employed to move our home in early June. Following the move we began unpacking and organizing our new home with priority going to the household. Several weeks later my attention moved to unpacking and organizing my workshop at which point I realized a box was missing. The box contained many components related to a vehicle I am restoring, parts with a combined replacement valve of several thousand dollars. With the workshop not being touched since the move, it is logical to conclude that something happened to the box during the move. (I mean, the box didnt sprout legs and just walk off on its own). Of course this really sucks but mistakes happen so I figure Id contact You Move Me and ask for my money back. Entirely reasonable, given the situation.
Calling You Move Me I explained the situation and the operator said they would look into the matter and someone would call me. No call came, leaving me to follow up. This time I did get a call back with the result being, no responsibility would be accepted but of course words/ phrases like we emphasize with your situation and were sorry youre experiencing this situation but their excuse was theres too much grey area and too much time has passed to accept responsibility, anything could have happened to the box but because I was unsatisfied theyd offer a 10% discount on their service. This is were I became upset. A box went missing during the move with a value of several thousand dollars and theyre offering me 10%. I insisted on my money back in total. They refused.

A duty of care and responsibility was expected from You Move Me and I placed trust in them that they would move ALL of my property from A to B. This did not happen but instead of coming to the table in any genuinely meaningful way and making this right, they deny responsibility and add insult with a merge 10% discount. Seriously?

I then laid a complaint with the BBB following which they continued to deny responsibility, but of course using lots of feel good words/ phrases to give the impression theyre actually taking me seriously. Pushing the matter, insisting they refund my money the last message they sent me claimed that I was mistaken in the claim of a missing box but because they were so reasonable they would offer me 0.60 on the dollar to a estimated weight of 20lbs equating to a little over $700. Again, I am out of pocket several thousand dollars thanks to this company and all they can manage is $700.

So this brings me to writing this review. You Move Me have made it clear that they are not willing to back up their service if, nay, WHEN something goes wrong. In the end they claimed I was mistaken in my claim despite there being no other rational explanation for the box being missing. The box was placed in the care of You Move Me and it went missing on their watch! I dont think it unreasonable to expect my money back but no, You Move Me would rather place their head in the sand and tell me Im mistaken.

Potential customers of You Move Me, BEWARE! They do no back up their service when something goes wrong.

Approximate cost of services:
$2,250.00
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Company Response

I’m really sorry that you weren’t happy with our proposed solution. We really do try to come to a fair and equitable solution whenever a customer isn’t happy with our service.

In this unique case we were not able to confirm that we ever handled the items in question which makes it difficult. We also weren’t able to establish value for the missing items to base a settlement on so we had to work off the value of the move. Moreover we were not aware of any issues until 6 weeks after our service in which time so much can happen. Lastly you confirmed that we were not in possession of your items at the end of the move.

Given that there are so many different potential answers for what could have happened to your missing items we would be willing to refund you 33% of your job as stated through our communication previously. Please feel free to reach out if you would like to take us up on this fair offer.

Thanks

Diana
Diana
0 reviews Coquitlam, BC
10/10

Amazing Service

Matt & Rob moved us recently from a 3000 sqft. house to a 1000 sqft. condo. They came 2 days ahead of our move date and carefully and thoughtfully packed up our China, crystal and our entire kitchen. Move day was a breeze, they arrived early, prepared and were incredibly careful and efficient. They reduced our stress level and were pleasant the entire time. When they were done they asked if there was any other jobs that they could help with and removed boxes and packing stuff as well! I cannot say enough good things about the service that we received. Hopefully we will not be moving again anytime soon but I will wholeheartedly recommend Matt and Rob for YOUR move. Thank you!

Approximate cost of services:
$2,600.00
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Company Response

Diana, thank you so much for the fantastic review! Matt & Rob will be notified of your kind words. All the best in your new home!

Private User
Private User
Private User reviews Chilliwack, BC
0/10

Be forewarned

We move every few years. We were willing to pay a premium (they are very expensive) to have our items and move taken care of professionally. The salesman Jeff seemed to know what he was doing. Bottom line adjusting for travel time it cost us 50% more then our move a year and a half ago and we had got rid of a lot of large furniture since the last move. We had the most damage we ever had had to our furniture and our home. They came a day early to wrap stuff and still destroyed a $2000 piece of furniture because it was not wrapped properly. They did offer to compensate me $150 which I did not accept because clearly it was not properly wrapped. On delivery to our brand new house they did not put down one runner. They also damaged 2 other pieces and nicked walls and trim. Constantly deal with movers and this company has been the worst to deal with.

Approximate cost of services:
$8,800.00
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Company Response

Sorry to hear you had a bad experience. Wish you would have contacted us first to make it right!

Laura in Vancouver
Laura in Vancouver
0 reviews Vancouver, BC
10/10

Move to my new home

Fernando and Felipe gave us a perfect service. Punctual, efficient, and so kind. The help was the best and for my partner a relief counting with this service, we needed extra hands and we receiveded a amazing support for The moving. Also, we got a beautiful plant for our new home.

Approximate cost of services:
$850.00
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Company Response

Laura, thank you so much for the great review!

Private User
Private User
Private User reviews Vancouver, BC
10/10

Moved me

Helped move my two bed room apartment. Movers were fast and efficient, and came under estimate. They wrapped everything and didn't out any marks on my walls. I also got a nice plant at the end.

Approximate cost of services:
$1,300.00
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Company Response

We are so glad we could move you without a hiccup!

Janette in Vancouver
Janette in Vancouver
1 review New Westminster, BC
10/10

Household move

Best movers on the planet! After a terrible experience with another moving company left me stranded and distraught, You Move Me saved the day! Their professionalism and customer service was always foremost: from the first contact with their office, to the prompt and accurate quote, to the kind, energetic and hard working team of Mike and Johnny, who arrived on time (with coffee in hand for me!) and exceeded all expectations. I very nearly cried with
relief when they arrived — I truly felt looked after as they handled everything about my move with utmost
care. Not to mention completing all in record time (they ran from truck to door!). I’m shouting from the
rooftops to everyone that these are the only movers
you should ever consider. Thank you so much You
Move Me!!

Approximate cost of services:
$750.00
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Company Response

Hi Janette,thanks so much for the glowing review!

Ella F.
Ella F.
0 reviews , ON
9/10

Move

Our family of 4 moved from a house in East Vancouver to North Burnaby and we chose to go with “You Move Me,” for this move.
With our last move we chose to go with a small moving company and had the most unpleasant experience.
The service YMM provided was awesome.

1) They actually came to our house to do an estimate, emailed me the info and went over any special instructions we had (last small company we used did not do any of the above)

2) They had someone call approximately 1 week before our move to confirm details (last company I had to call them to confirm)

3) They arrived half hour early! (Last company was 1 hr late and because we were moving out of an apartment and had a specific time allotted for the elevator it was very inconvenient)

4) They really do offer you coffee! I already had mine in hand when they called to ask, but I thought that was an awesome offer.

4) All 3 movers were polite, professional and worked really hard.

5) they even gifted us a little plant for our new home. Small but very nice touch!

Thank you again to Adam, Robin and Jason. You guys worked really hard today, I hope you get some well deserved time off!

Approximate cost of services:
$1,800.00
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Company Response

Hi Ella, We are so glad you had a great move!

Tanya L from North Vancouver
Tanya L from North Vancouver
2 reviews North Vancouver, BC
0/10

Movers lovely, company management very poor.

Used this group 4 times while moving into our brand new home this past year.

First two moves were ok (movers are nice fellows, so we booked again) only one damaged ceramic vase and a box clearly marked "fragile" dropped on the stone path, 3rd time they damaged the wall in the brand new home (into drywall). Was told I would receive a call from the manager - didn't. I sent two emails over 3 weeks, none replied to.

Last move (shortly after) they also damaged/broke a large handmade ceramic mirror in the truck and the movers apologized and acknowledged but that was it.

Have pictures of all damages. The guys they hire are very polite and nice, but I would recommend NOT paying the company's higher prices for a coffee and a plant in a mug while they damage your items and simply don't respond to emails.

Approximate cost of services:
$4,500.00
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L a.
L a.
0 reviews North Vancouver, BC
10/10

Residential Move

I used You Move Me Vancouver to move from a townhouse to a single family home.

The movers called ahead to let me know how far away they were and expected arrival. They asked if anyone in the household wanted a coffee and what to put in it which was nice. The movers remained professional and did not use any foul language or talk about anything inappropriate given older and young child in the house. The movers moved several large heavy wood dressers with ease and did not bang up a single wall. The best was that they moved my Yamaha stand up piano out 1 stair from original residence, up 21 stairs at the new house with hardwood floors, a 90 degree turn and I didn't hear any issues with it at all. NO dings in the piano and it stayed in tune which I didn't expect, however they prepped it and wrapped it with a lot of padding. Well done guys!

Approximate cost of services:
$1,600.00
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Company Response

Thanks so much for the great review! We're here to make things way easier and so happy you get back to playing piano immediately!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about You Move Me Vancouver

You Move Me is a professional, local moving company that moves people, not just their boxes. You Move Me is pioneering a new standard for the moving industry with a customer experience that is different from what’s expected. We are a full service moving company that’s almost fun; offering moving, ...
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