Please do not hire this company. They have gone from an A on the BBB to an F for a reason. Sure, there may be a few success stories here and here, but they are overwhelmingly negative. They sound very professional on the phone, but make no mistake, this company has zero tact in the consumer market.
We had a horrible experience with them. Very poor communication, several promises to update delivery dates and finally updated 2 days before delivery after nearly two weeks of transit. Liz would go days without responding and would always give me excuses such as "our system is down at the moment" or "we wouldn't know the driver's schedule until they leave" which changed to "we won't know the delivery date until they are 1-2 days into the trip" which then changed to "we won't know until they are a day or so out of Toronto". Just a constant stream of excuses. They left a crate on the weigh scale (how does one do that??) and overcharged us nearly $800 which was corrected eventually. Half of our boxes were destroyed (holes in them with contents falling out) with several furniture items cracked/broken. When the company finally arrived for delivery, they charged us more due to us having stairs.
Please, save yourself the grief and go with another company. I expect they will be out of business before too long.
- Approximate cost of services:
- $2,500.00