Hello,
Thank you for partaking in our semi-annual servicing program. Should you require any further assistance please contact us
Thermo Cool Mechanical
Hello Allister,
From all of us at Thermo Cool Mechanical thank you for the kind words.
Hope to hear from you again,
Thermo Cool Mechanical
Hello Mel,
Thank you for taking the time to share.
I have reviewed your file, as it was concerning to hear that 3 service calls were placed at your suite. Is seems there some discrepancies with the above noted; the May 22 2018 visit was your semi-annual pre-paid in suite maintenance. From that recommendations were made to ensure your unit was functioning during the summer months. The recommendations were deferred.
On July 16 2018 a service request was placed for no air condition. Repairs were made, however a part which was proprietary to your unit was required. A quotation (inclusive of parts and labour) was presented shortly after (July 19th). The repairs were approved on August 22 2018 and the service work was complete.
With respects to the the "labour costs" there was no separate labour charge, the estimate submitted and approved was a quote cost, inclusive of parts and labour.
Should you have any further questions please do no hesitate to contact me directly
Angela
Thermo Cool Mechanical
905.264.8099 x 224
Hello,
Thank you for taking the time to share and provide feedback. We are pleased to hear your air conditioner is working. With respects to the airflow, please feel free to contact our office to schedule a follow up call.
Thank you,
Angela
905-264-8099 x 224
Thermo Cool Mechanical
Thank you for your feedback. It was a pleasure working with you and we hope to hear from you in the future.
Please keep follow us on facebook and instagram for season maintenance programs.
Thank you,
Thermo Cool Mechanical
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Heat Pump sales, service and repair
Hello Mr. Fowke,
We appreciate your feedback as we do understand you have had warranty issues with your heat pump unit. As the installing contractor, it has been our duty to ensure your unit is working to its upmost potential. With respects to the electronics of your heat pump unit - For this manufacture particularly, our service staff is versed and trained directly from the manufacture. I can ensure you, we are very familiar with the electronics aspect of your system.
Concerning obtaining technician information, as our customer care is very knowledgeable, technicalities are best explained by qualified experts.
As our service technicians not always accessible via phone as they are on the road, we do have in staff engineers / service managers who are fully accessible - this can be noted our main directory along with all the names and extensions.
We are pleased to hear your unit is operating and hope to hear from you again soon.
Thank you,
Angela
Thermo Cool Mechanical
Thank you choosing Thermo Cool as your HVAC provider.
Hello Brenda,
Thank you for your feedback. We understand a 9-5 time frame is not ideal. However, should you call the morning of your schedule appointment our dispatcher can let you know more or less what time of the day we are expected to arrive. Also, we will provided you one hour notice call prior to our arrival.
We appreciate your kinds works and feedback and look forward to working with you again soon.
Thank you,
Thermo Cool Mechanical
Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.
All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.
We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.
Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.
In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.
Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.
Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.
