Thermo Cool Mechanical

Heating & Air Conditioning
Toronto ON M9W 4P1
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89%

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Reviews by rating (past 12 months)

Reviews for Thermo Cool Mechanical

Average customer rating:
8.8 10 (275 reviews)

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EROLES
EROLES
1 review Mississauga, ON
8/10

heating

needed a new motor
I leave the motor running always to circulate air i would have like to motor to run at a very low speed and then when the furnace comes on to a high speed not very high

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Company Response

Hello,
Thank you for sharing. Should you require technical assistance on your fan motor please contact our office directly and we could further assist.
905.264.8099.
Thermo Cool Mechanical

KAYDEAN1
KAYDEAN1
2 reviews Toronto, ON
10/10

Replace valve in heating unit in condo

The repair person evaluated the problem
and fixed it carefully but promptly.

He was also friendly and considerate.

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Company Response

Thank you from all of us at Thermo Cool Mechanical.
Thermo Cool Mechanical

sipa
sipa
1 review Toronto, ON
10/10

Replacement of heating unit (pump, thermostat, hoses, etc.) in my condo.

My heating pump died right after the first cold spell we had recently. Phoned Thermo Cool Mechanical and they were super responsive (thank you Tina!). They gave me the first available appointment and offered to move me up the schedule should someone cancel. The technician, Jamie, showed on time, super knowledgeable and professional. Given the upcoming second cold spell, he did everything he could do to replace the unit ahead of it. Thank you Jamie!
I am very happy with the company. That old adage - "you get what you paid for" proved itself true again.
Excellent job guys!

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Company Response

Thank you for such a positive review! We work really hard to provide exception customer service. I will be sure to pass on your review to all the staff at Thermo Cool Mechanical.
Thermo Cool Mechanical

Chris
Chris
1 review Vaughan, ON
10/10

Installation of heat pump unit

Service was impeccable! The customer service respensatice was very pleasant and explained all necessary details.
The service technician was quick and clean. He was able to diagnose and offer same day install of my new heat pump unit.
I would strongly recommend Thermo Cool to any new client.

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Company Response

Thank you Chris! The Thermo Cool team looks forward to working with you in the years to come. Please be sure to sign up with our semi-annual heat pump maintenance program.
Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
2/10

Furnace no heat during the coldest winter in 60 years

Technician came to test the function of the heat pump. Nice enough fellow, but was on the phone getting help. Said he needed to take out the heat pump and 'bench test' it to find out what was wrong. And they didn't know when they would bring it back.
Every 4 years my heat pump fails and they take it away. Every 5 years my heat pump seems to need replacing. I've replaced it twice in 10 years. Thermocool replaced this heat pump 4 hears ago, so here we go again. Got a second opinion and the other company will repair where it sits. No need to take it out. They will just move an appliance out of the way and fix it. Run when you hear 'bench testing'

2 of 2 people found this review helpful.
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Company Response

Hello,
My name is Angela and I am the office manager at Thermo Cool Mechanical. I am sorry to hear you did not have positive experience. We take all customer complaints very seriously. I would encourage you to send me through an email so that I could better assist you with this problem.

angela@thermocoolmech.com
Thermo Cool Mechanical

munchiemodel
munchiemodel
1 review Toronto, ON
10/10

Heat pump

Replacement of heat pump
Very fairly agreed to discounted rate due to minimal time after unit originally replaced

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Company Response

We are pleased to manage all of your HVAC needs. Thank you for the business, we will continue this quality of service with you.

From all of us at Thermo Cool Mechanical
Thermo Cool Mechanical

JON.B
JON.B
1 review Toronto, ON
10/10

HVAC Repairs

Very courteous and professional. Technician explained what he was doing and why, and helped me understand the HVAC unit and what I might expect from it's remaining useful life based on his experience with similar make/models.

0 of 1 people found this review helpful.
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Company Response

We appreciate you taking the time to share your experience, and we are pleased to hear you are happy with our team. Looking forward to hearing from you in the years to come.

Thank you, from the team at Thermo Cool Mechanical

Elisabeth
Elisabeth
3 reviews Toronto, ON
10/10

Thermostat replacement

With the change of season in late October it became clear my heating wasn't working (standard condo heat pump, about 15+ years old). I called Thermo Cool and Pina was very polite and professional in arranging an appointment for the next day. A few minutes later she called back to say someone was in the area and could be there within the hour if convenient. David was there not long after, and determined a new thermostat was needed. He had one on the truck and installed it, made sure it was working, and cleaned up - the whole process was complete within an hour and a half of my first call. Very satisfied with the team at Thermo Cool and highly recommend them!

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Company Response

Thank you for such a great review! We work really hard to provide exception customer service. I will ensure Pina and David receive the recognition.
We look forward to hearing from you again.

Please stay connected to our social media for seasonal promotions.
Thermo Cool Mechanical

namee
namee
1 review Toronto, ON
6/10

Heat pump replacement

A mistake was made by them for making an appointment - and I had to hear why I was being ‘difficult’ when I was questioning why appointment I made was cancelled with no reason...anyways, the final result was voiding an intial service (diagnosis) fee which was nice but still felt like a lot of hassle when I’m paying thousands of dollars :( The service itself was satisfying - fast and clean work but customer service really depends on who you get on the phone.

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Company Response

Thank you for your feedback and we are sorry to hear you did not have a pleasant experience. Our number one priority is customer service.
Should you wish to further discuss please feel free to contact me directly

Thermo Cool Mechanical

REBECCABIASON
REBECCABIASON
2 reviews Toronto, ON
10/10

Thermostat and fan coil

The technician was very thorough and helpful. He found the issue with our fan coil and thermostat within an hour. Would highly recommend to others especially those in condo units.

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Company Response

Thank you for sharing your experience. We look forward to hearing from you again soon.
Thermo Cool Mechanical

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.