Thermo Cool Mechanical

Heating & Air Conditioning
Toronto ON M9W 4P1
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88%

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Reviews by rating (past 12 months)

Reviews for Thermo Cool Mechanical

Average customer rating:
8.8 10 (342 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

3 air conditioners all not working at the same time.

Old tenant left our apartment without informing us that air conditioners weren’t working. New tenants moved in @ the height of the summer heat. Thermocool was recommended by our condo manager and they saved the day. All air conditioner are up and running. Communication, clear and work efficient. Bravo!

Approximate cost of services:
$4,000.00
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Company Response

Good Afternoon,

Thank you for your review. We are glad to hear that TCM was able to get your units up and running during the height of summer heat. We look forward to working with you in the near future. Hope you have a wonderful day!

Best,
Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
10/10

Condo heat pump

Our condo sends companies in twice annually but we always have Thermocool come in to do a more comprehensive service call. From what I have learned, Thermocool service people are the very best.

Last year they flushed my system to remove metal shards from our old water pipes. Thermocool is the best !

Sylvia Mc

Approximate cost of services:
$3.00
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Company Response

Hello Sylvia,
Thank you for using TCM as your trusted HVAC service provider. We look forward to working with you in the years to come.

Thermo Cool Mechanical

Stewart
Stewart
2 reviews Toronto, ON
10/10

HVAC repair

Had previously used ThermoCool in previous apartment. Call-out turnaround time was quick and same day. Professional and courteous technician arrived and made the repair promptly and ensured was clear before leaving.

Approximate cost of services:
$200.00
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Company Response

Good day,

Thank you for your review! We are glad that you were pleased with the service provided by our team, and we look forward to assisting you in the near future if needed! Hope you have a wonderful day

Best,

Thermo Cool Mechanical

Dave
Dave
1 review Toronto, ON
10/10

Heat pump coil flush

Condo heat pump service call for no cooling: Booking an appointment was quick and painless, and they were transparent about the price. The technician arrived the next morning, was thorough, and took the time to explain everything. The problem was just debris in the coil, causing the cooling to shut off. He flushed the coil and now my place is cool and comfortable again. The cost was reasonable -- about 25% less than another company charged for the same service.

Approximate cost of services:
$190.00
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Company Response

Good Day,

We appreciate your review. Thank you for trusting in TCM for your heat pump servicing!

Regards,
Thermo Cool Mechanical

Georgetown
Georgetown
0 reviews Halton Hills, ON
6/10

Installation of Daicon HVAC system in condo.

The installation looks good, the drywall repair looks good................but I can't comment on how the system actually works because I have not moved into the condo which is currently getting some renos done. Once I move in and experience the efficiency of the system I may change my rating to "5's".

Approximate cost of services:
$12,000.00
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Company Response

Good Day,

We appreciate your review and hope that is well after your move into the condo!
Have a wonderful day!

Regards,
Thermo Cool Mechanical

PATRICK.QUEALEY
PATRICK.QUEALEY
0 reviews Toronto, ON
10/10

Dryer vent fan repair.

Thermo cool arrived when they said they would. maintained excellent but appropriate levels of communication. The technician was courteous, pleasant, and efficiently fixed the problem and, from what it appears, did an excellent job! I did find the overall price somewhat high.

Approximate cost of services:
$180.00
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Company Response

Good Day,

Thank you for your positive review. We understand your concern regarding pricing, however we strive to provide our clients with the most reasonable pricing. We are glad to hear that Thermo Cool Mechanical has provided a satisfactory service experience for you!

Have a wonderful day!

Regards,
Thermo Cool Mechanical

Sheila
Sheila
3 reviews Toronto, ON
10/10

Air Conditioning Repair

I scheduled an appointment with Thermo Cool Mechanical. The person I spoke to was friendly and efficient. The technician arrived on time, was polite, courteous and knowledgeable. He walked me through what the problem was, proceeded to fix the issue and testing the unit. Very satisfied with the service and would recommend Thermo Cool Mechanical.

Approximate cost of services:
$500.00
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Company Response

Good Day Sheila,

Thank you for your review! We are glad to hear that you had a great experience with our service department. We try to ensure that all our clients are aware of the issue diagnosed prior to our technicians fixing the problem. We are happy to hear that the issue you were experiencing with your HVAC unit has now been resolved, and we look forward to working with you in the near future. Hope you have a wonderful day!

Best,

Thermo Cool Mechanical

SJD
SJD
1 review Toronto, ON
0/10

Service to tankless hot water heater

Our water heater was working sporadically, so of course it was working when the tech showed up. But we showed him video of the digital display malfunctioning and showing a high temperature when nothing but cold water came out of our taps. His response? "That's weird." Naturally, the problem continues. After contacting the manufacturer and asking them what might be wrong with the water heater, I contacted Thermo Cool again. They refuse to provide any pricing break, despite the fact that they clearly provided unsatisfactory service the first time around because "There's no warranty." Needless to say, I'll be finding another company to fix my water heater.

Approximate cost of services:
$200.00
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Company Response

Hello, we are sorry to hear you did not have a positive experience. We at Thermo Cool Mechanical do our very best to maintain customer satisfaction and your concern is taken very seriously. With respects to the service provided at your suite, if you would like to contact me I can further review your file as I am unable to locate it, without proper information.

Thermo Cool Mechanical

Angela 905-264-8099 x 224
Thermo Cool Mechanical

LILA.FREEDMAN
LILA.FREEDMAN
0 reviews Toronto, ON
10/10

Temporary correction of heat pump AC problem and follow-up completion of work project by Phil - both visits.

Very pleased! Phil was very competent, polite, and on time. The office people were also helpful. Much appreciated.

Approximate cost of services:
$231.00
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Company Response

Good day,
Thank you for sharing. I will be sure to pass on your kind words to Phil.
We look forward to working with you again in the near future.

Thermo Cool Mechanical

G.ER.BAZAN
G.ER.BAZAN
0 reviews Toronto, ON
5/10

AC

I didn't have any problems with the work, the person who came knew what he was doing, although he received 3 phone calls during his time working.

The issue I had was when I did the call service. I called on Wednesday to book the service to the next day Thursday, I don't feel it was necessary to call me back the same Wednesday in the afternoon to confirm the service, but they did and I missed the call. Since I didn't confirm, you changed the booking until Friday. When you called me on Thursday to confirm the service to Friday, the person told me that the original call was on Monday. and that was not accurate at all.

Approximate cost of services:
$262.00
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Company Response

Dear Sir or Madam,

Thank you for your review. We apologize for any inconvenience the rescheduling of your service appointment might have caused. We try to ensure that our clients are indeed available for their scheduled dates. Since our service department couldn’t get a hold of yourself, it was best that they rescheduled your appointment to avoid any penalty charges, if for any reason you were not available on your chosen date. Moving forward, we will ensure that service confirmations for any scheduled appointments are made earlier, giving our clients ample time to return calls if needed. We hope you have a wonderful day

Best,

TCM Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.