Furnace no heat during the coldest winter in 60 years
Technician came to test the function of the heat pump. Nice enough fellow, but was on the phone getting help. Said he needed to take out the heat pump and 'bench test' it to find out what was wrong. And they didn't know when they would bring it back.
Every 4 years my heat pump fails and they take it away. Every 5 years my heat pump seems to need replacing. I've replaced it twice in 10 years. Thermocool replaced this heat pump 4 hears ago, so here we go again. Got a second opinion and the other company will repair where it sits. No need to take it out. They will just move an appliance out of the way and fix it. Run when you hear 'bench testing'
- Approximate cost of services:
- $206.03
- Company Response
Hello,
My name is Angela and I am the office manager at Thermo Cool Mechanical. I am sorry to hear you did not have positive experience. We take all customer complaints very seriously. I would encourage you to send me through an email so that I could better assist you with this problem.angela@thermocoolmech.com
Thermo Cool Mechanical