Our Tenant sent us an email to say that the AC wasn't cooling in our Condo downtown Toronto.
We called Thermo Cool Mechanical & Rajpreet (Raj) Atwal from Service Department was very helpful.
She did her best & assisted in confirming a service call for a few days later.
The technicians arrived on time & had to take the compressor away for a bench test.
The results of the Bench Test were conveyed by Pina who works in the Dispatch department of ThermoCool Mechanical.
We had the option to Repair or Replace the AC/Heat Pump
We decided to replace the AC/Heat Pump and Pina went out of her for us.
A new AC was purchased and this morning David, technician from Thermo Cool installed a new AC/ Heat Pump. Our tenant sent me and email to say that David was very professional, the condo was finally cooling.
It's been a pleasure dealing Raj & Pina & I will certainly continue using Thermo Cool Mechanical thanks to their pleasant customer service skills and David's professionalism.- Nutan Poole
- Company Response
Thank you for taking the time to share your experience. It is always a pleasure hearing that our Thermo Cool Mechanical team has provided you with the upmost service. We appreciate your business and look forward to hearing from you soon with the semi-annual heat pump maintenance!
Thermo Cool Mechanical