The customer service is absolutely brutal. The technician doesn't provide any warning as to when he will arrive. Constantly missing appointments. Doesn't answer back when you phone. I think he cancelled my call actually. Still waiting on repairs. If this wasn't under warranty, I would never ever use this company.
- Company Response
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.