Appliance Tech Y2 K Inc.

Appliance Repair
809 Applewood Drive Southeast Calgary AB T2A 7T5
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Appliance Repair
Appliance Tech Y2 K Inc.
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69%

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Reviews by rating (past 12 months)
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Reviews for Appliance Tech Y2 K Inc.

Average customer rating:
7.5 10 (47 reviews)

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25mercury
25mercury
1 review Calgary, AB
10/10

Repair Kitchen electric stove

Chet was polite, clean, respectful of our hardwood floor and very knowledgeable. I would not hesitate to recommend Chet to family

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Jason S.
Jason S.
1 review Calgary, AB
10/10

Oven repair

Raj showed up when he said he would pulled the oven out found that it was a control panel that needed to be replaced and put the oven back same at was before and got back back to me quickly about the part that needed to be replaced I’m very happy with there service.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

hinna.ziaa
hinna.ziaa
1 review Airdrie, AB
10/10

Oven light went fused

Chet did an amazing job, he was quick and friendly! I would recommend him to anyone who needs something fixed!

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

Rachel
Rachel
1 review Redwood Meadows, AB
10/10

Fixed appliance

Raj came to fix my stove and was so fast and also friendly! Definitely want appliance y2k to be fixing all of my appliances from now on. :D

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

Heather in Calgary
Heather in Calgary
4 reviews Calgary, AB

First Review

0/10

Whirlpool Fridge Repair - Worst Service EVER

We had an expensive Whirlpool fridge break down, it stopped cooling the food while under manufacturer warranty.

* First told 3-5 days for the part, 3 weeks later... we finally get the part installed, too bad the repair was not done right and it broke a week later, resulting in another $200+ of groceries to be thrown out again

* After not hearing back in the 3-5 days, my multiple attempts to follow up went unanswered, when I did get the office the one time out of many voicemails left I was promised a call back in 24 hrs which never came, none of my voicemails were ever returned

* Then I am informed the parts are in, set an appt day just to have him show up after the scheduled time (my mom drove here and waited over 4 hrs for nothing) then he shows up missing the only part that was needed to attempt to fix the part and had to leave without doing anything, thanks for wasting more of our time!

* Then, promised it would be installed the next day.... that didn't happen either

* Then promised the next day, when he did come out and replace the part that obviously was never the problem since it only lasted 1 week before breaking again

Your complete lack of care or attention to your customer's needs caused us to be without a fridge for 4 weeks before the first repair "attempt" plus another 4 days since your repair didn't fix anything.

Luckily if you call the manufacturer and specifically say that Appliance Tech Y2K is not allowed in your home again, they will honor this and send someone with an ability to fix your fridge within 2 days (having to order a special part too), answers all of your phone calls, and shows up on time.

NEVER USE THIS COMPANY! WORST SERVICE EVER!!!!

FYI - thanks for the offer of a free appliance service in the future however I would pay someone money to keep you out of my house!

1 of 1 people found this review helpful.
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Company Response

Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.

brolen23
brolen23
1 review Calgary, AB
8/10

Kitchen appliance repair

Technician was right on time for the appointment and was very quick at fixing our issue. Friendly and helpful as well.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

Private User
Private User
Private User reviews Calgary, AB
10/10

Fridge Repair

Brandyn came out to fix my fridge that was not cooling. He called me in the morning the day of service and gave me a 2 hr time frame. He was very polite on the phone. He showed up on time and was very professional he wore sleepers in my house. He had alot of knowledge with my appliance said he has been fixing appliances for over 7 years. He fixed my fridge in one repair. I am quite pleased with his service and the overall experience with this company. I would definitely tell my family and friends to use this company.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

tracey
tracey
2 reviews Calgary, AB
10/10

Dishwasher repair

Professional, polite service. Great at confirming appointments and showing up in the specified window. Helpful with obtaining warranty.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

brianfuchs
brianfuchs
1 review Calgary, AB
8/10

Microwave repair

The technician was great; the part order took way longer than I would have liked, but it’s hard to blame him for that.

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Company Response

Thank you for your review, we apologise for the delay in parts, not to make an excuse but our company is going through major systems change, we're still in the transition period.
once all is acheived, we will be much quicker and efficient in future.
Thank you for giving us the opprtunity to do your repairs.
Sincerely
Y2k team

sherrilock
sherrilock
1 review Airdrie, AB
10/10

Oven repair

Our oven was assessed and then repaired. Our service was very quick and our serviceman was very polite.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:info@appliancey2k.ca www.appliancey2k.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Tech Y2 K Inc.

Ph: 403-719-1990 Email : info@appliancey2k. ca WWW. APPLIANCEY2K. CA *** Office Hours: Monday - Friday 08: 00 a. m. - 04: 30 p. m. Service Hours: Monday - Friday 08: 00 a. m. - 04: 00 p. m. *** Appliance Y2K has been providing excellent service since 1999. Some of ...
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