HomeStars  >  Appliance Repair in Calgary  >  Appliance Tech Y2K Inc.
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71%
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Reviews by rating (past 12 months)
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Reviews for Appliance Tech Y2K Inc.

Average customer rating:
7 10 (34 reviews)

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Heather in Calgary
4 reviews Calgary, AB
0/10

We had an expensive Whirlpool fridge break down, it stopped cooling the food while under manufacturer warranty.

* First told 3-5 days for the part, 3 weeks later... we finally get the part installed, too bad the repair was not done right and it broke a week later, resulting in another $200+ of groceries to be thrown out again

* After not hearing back in the 3-5 days, my multiple attempts to follow up went unanswered, when I did get the office the one time out of many voicemails left I was promised a call back in 24 hrs which never came, none of my voicemails were ever returned

* Then I am informed the parts are in, set an appt day just to have him show up after the scheduled time (my mom drove here and waited over 4 hrs for nothing) then he shows up missing the only part that was needed to attempt to fix the part and had to leave without doing anything, thanks for wasting more of our time!

* Then, promised it would be installed the next day.... that didn't happen either

* Then promised the next day, when he did come out and replace the part that obviously was never the problem since it only lasted 1 week before breaking again

Your complete lack of care or attention to your customer's needs caused us to be without a fridge for 4 weeks before the first repair "attempt" plus another 4 days since your repair didn't fix anything.

Luckily if you call the manufacturer and specifically say that Appliance Tech Y2K is not allowed in your home again, they will honor this and send someone with an ability to fix your fridge within 2 days (having to order a special part too), answers all of your phone calls, and shows up on time.

NEVER USE THIS COMPANY! WORST SERVICE EVER!!!!

FYI - thanks for the offer of a free appliance service in the future however I would pay someone money to keep you out of my house!

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Company Response

Dear sir/madam,
Thank you for bringing this issue to my attention and for the opportunity for our manager to go over the issues. I sincerely regret that it had to get to that point as that is obviously not how we typically operate. Rather than just relying on the technician to resolve your concerns - which obviously did not happen - I should have got involved personally sooner. Unfortunately, our staff made a poor decision on your repairs to use a subcontractor/technician as our normal techs were out of that area, but it is clear that they did not meet our high-quality standards and as a result we will be correcting the deficiencies with our regular techs and not work with that other contractors moving forward. There is no excuse at all for the issues experienced on your work and rest assured this has been resolved by getting rid of some of our contractors and an office staff. I hope that I can restore some of your trust and confidence, by showing you the quality that you deserved by providing a no charge service trip for any other appliance repair in future.
Thank you,
Y2K Management
Ps: please quote: “Y2KHomstarsnctrip” if you may decide to give us a chance to prove our quality service.

brolen23
1 review Calgary, AB
8/10

Technician was right on time for the appointment and was very quick at fixing our issue. Friendly and helpful as well.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

Private User
1 review Calgary, AB
10/10

Brandyn came out to fix my fridge that was not cooling. He called me in the morning the day of service and gave me a 2 hr time frame. He was very polite on the phone. He showed up on time and was very professional he wore sleepers in my house. He had alot of knowledge with my appliance said he has been fixing appliances for over 7 years. He fixed my fridge in one repair. I am quite pleased with his service and the overall experience with this company. I would definitely tell my family and friends to use this company.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

tracey
2 reviews Calgary, AB
10/10

Professional, polite service. Great at confirming appointments and showing up in the specified window. Helpful with obtaining warranty.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

brianfuchs
1 review Calgary, AB
8/10

The technician was great; the part order took way longer than I would have liked, but it’s hard to blame him for that.

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Company Response

Thank you for your review, we apologise for the delay in parts, not to make an excuse but our company is going through major systems change, we're still in the transition period.
once all is acheived, we will be much quicker and efficient in future.
Thank you for giving us the opprtunity to do your repairs.
Sincerely
Y2k team

sherrilock
1 review Airdrie, AB
10/10

Our oven was assessed and then repaired. Our service was very quick and our serviceman was very polite.

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

Private User
1 review Calgary, AB
10/10

I am very happy with the service provided by Appliance Tech Y2K. For the technical part, the technician identified the issue quickly, when he came back with the parts, he repaired the stove in less than 10 min - which I valued a lot. In addition, he is very friendly and acts professionally. Thank you so much!

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

lpierson
1 review Airdrie, AB
6/10

This is the third time that Y2K has been out.

The first time the technician was great and installed the replacement fan. He left the damaged part and packaging behind. The new part installed was faulty as it made a grinding noise. We had to call Whirlpool back and reschedule another appointment which was a week after the first. My husband was told the part was faulty and a new one would have to be ordered. We received no contact from Y2K regarding the replacement part. I called 6 days after the 2nd service call and was told they had to look into it and would get back to me within 24 hours, they did not. I called on the 7th and 10th days to follow-up again and had to leave a message. After being in the qur with whirlpool again on the 11th day I received a call from Y2K advising that the part was on back order and would be in on December 5th and that I would receive a call to schedule a third service appointment. I received a call this morning, December 6th, from the technician advising he would be out today, luckily I was home due to illness so he could attend. The technician’s work was great but the lack communication from Y2K has been horrible.

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Company Response

Thank you for your review, we apologise for the delay in parts and communications, not to make an excuse but our company is going through major systems change, we're still in the transition period.
once all is acheived, we will be much quicker and efficient in future.
Thank you for giving us the opprtunity to do your repairs.
Sincerely
Y2k team

k8napier
1 review Airdrie, AB
10/10

Showed up within the 2 hour window he said and was very quick and friendly. Problem is fixed!
Thanks so much

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

ravin s.
1 review Calgary, AB
10/10

Representative checked my dryer, found the problem and was very helpful. awesome job, raj has lots of knowledge and his really friendly .

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Company Response

Dear sir/madam Thank you for writing a review on Homestars. As you know our staff work hard to provide service to you.The technician offered to come out and complete the repairs with his several years experience. We at Appliance Tech Y2K, continue to be enthusiastic to provide in-home service. We’re grateful to know that I have you as another satisfied customer. We hope that we can provide more service in the future. Thank You, Yours Sincerely Ph: 403-719-1990 Email:[email protected] www.appliancey2k.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Tech Y2K Inc.

Ph:403-719-1990
Email : [email protected]
WWW.APPLIANCEY2K.CA

Office Hours: Monday - Friday 09:00 a.m. - 03:00 p.m.
Service Hours: Monday - Friday 08:00 a.m. - 04:00 p.m.
***
Appliance Y2K has been providing excellent service since 1999. Some of our technicians have have been repairing appliances for over 30 years, most of our technicians are authorized to perform warranty service for many of the major appliance manufacturers, qualified certified and factory trained.
***
We are manufacturer approved, licensed and factory trained. We carry only factory approved parts, we can diagnose and troubleshoot your appliance problems to fix them right the first time.
***
We’ve gone paper less, ie, all of our technicians carry electronic devices, fast and easy for invoicing and helping the environment, and connect to all parts suppliers. We mostly finish repairs on our first visit.
To schedule service now, click here. If you need to order parts, or have questions, please call the office or send us an email.

Ph:403-719-1990
Email : [email protected]
WWW.APPLIANCEY2K.CA


CATEGORIES
Appliance Repair
PRODUCTS
Built in Ovens, Dishwasher, Dryer, Freezer, Fridge, Microwave, OTR, Ovens, Range, Stove, Washer
SERVICES
Appliance Y2K is authorized for many different manufacturer repairs. We are connected with the manufacturers to ensure a smooth repair. We will take care of everything with the manufacturer and repair your appliances so you do not have the worry
BRANDS
Amana, Broan, Danby, Frigidaire, GE, Hisense, Hotpoint, Inglis, Jenn-Air, Kenmore, Kitchen Aid, Magic Chef, Moffat, Panasonic, Whirlpool Canada, Kitchenaid, LG, Maytag, Samsung, Sub-ZeroVenmar, Whirlpool, And all other International Brands
STYLES
Free standing, Built ins,
SPECIALITIES
All of our technicians are factory trained and Appliance Y2K is authorized for different manufacturers, ensuring that each repair is completed to manufacturer specifications. Our service coverage is Calgary and surrounding areas, if we don’t service your area, we’ll do our best to put you in touch with someone who will.
WEBSITE
http://appliancey2k.ca/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Debit, Credit, Etransfer, Cheques,
LICENSES
Yes - Red Seal Journeyman
MEMBERSHIPS
United Servicers Association, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Appliance service certification, CFC recovery,
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We offer a 90 day warranty on all repairs.
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