my wife had a plugged toilet while i was away for work she called redi rooter they way over charged for the work done i called when i was back in town and talked to office said they would get back to me to see what they could do but obviously not going to happen because that was a couple months ago work was good price was ludacriss will not recommend to anybody for this reason alone
- Company Response
Hello private user,
I am glad that the work was good.
Please send me a copy of original invoice so we can determine who you are and details of the transaction to make certain it was us that did the work and how we can make you content.
Any responsible plumbing and drain cleaning company will use a camera. Cameras tell the story. We don’t like sending our cameras down lines full of sewage, but it’s almost always in the customer’s best interest. A picture tells a thousand words and our sewer cameras tell 5 thousand words. We carry two professional camera units in each van to go from toilets, plus 1.25 inch lines right up to ten inch lines. Our cameras give us exact distances to blockages via distance counters, our cameras have sophisticated digital radio locators to give us the exact location and depth of the problems therefore substantially cutting down on disruption in the home and overall cost. Companies that do not use cameras and locators are, in our opinion, not being responsible. Companies that do not have the right camera and location equipment are spending too much time guessing and opening up holes in the home or digging up yards by presumption instead of care with precision measurements. Once again cameras tell the story.
I would be happy to sit down and go through a standard national Straightforward Pricing Guide. Also, we always guarantee our work and prices through our “Apples to Apples Price Match Guarantee”. Competitor quotes must include their 5 million general liability insurance, bonding, WorkSafeBC clearances, proper licencing, accreditations, proof that all of their employees are criminally checked, back checked, and drug tested. As you had mentioned you were away and your wife had to deal with the emergency, we are constantly re-assuring our clients that our technicians who go into their homes have been strictly background checked by a third-party company for their families’ safety. This is just one way that we ensure the safest and highest caliber personnel.
My email is Richard@bcredirooter.ca please contact me directly so I can take care of this personally. This is my direct email because taking care of this properly is important to me.
B.C. Redi-Rooter LTD