ViVi Upholstery Inc

Furniture Designers & Custom Builders
5255 Steeles Ave. W. Toronto ON M9L 2W2
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72%

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Reviews by rating (past 12 months)

Reviews for ViVi Upholstery Inc

Average customer rating:
8.8 10 (6 reviews)

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Karen  from South Woodbridge
Karen from South Woodbridge
4 reviews Toronto, ON
3/10

Three piece sectional

First let me say that this is a follow up of a previous review that was written on the day the re-upholstered furniture was delivered. In addition to the three piece sectional ViVi had reupholstered a sofa and love seat which were very well done. At any rate I spoke to Sarah about the sectional and as a result Vince came to the house and saw the issues and told me that the problems would be addressed- his work was guaranteed and I should set up a date for pick up. I spoke to Sarah- no problem- that she would contact me in the new year to set up a date. I wasn’t contacted so I called and left a message- no return call and more recently I contacted ViVi and no response. I originally went to ViVi to get the sofa and love seat done- an easy job of just putting on a new fabric. I mentioned that I had a pretty run down sectional and Sarah said that they would have no problem bringing it back to it’s original “self”... that didn’t happen. So what are the problems? To start with.. the spring mechanism at base of one area of the sofa, the armrests were not put on as per the original design, one of the back pillows not cut to proper fitting size and the sewing of the fabric around some of the cushions appear “off” resulting in a loose fit..... My original entry was made about two years ago....and I only am writing this review because I feel that ViVi has had enough time to resolve the issues and onviously has no plans to do so....

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Company Response

Hi Karen,

From my understanding you were in the process of re-organizing your home and that you would contact me when you were ready for us to pickup the sectional. I asked to be contacting in the new year because we were in the process of moving to a larger location. I do not recall receiving any calls to arrange your pickup, but unfortunately during that time I was not in the office very often due to family emergencies. We do apologize for having dropped the ball on this and would love for you to contact us to arrange pickup of your Sectional. I would call you myself but don't have your contact information. Hope to hear from you soon. Thank you for your review Sarah.

Izabela in Vaughan
Izabela in Vaughan
1 review Vaughan, ON
10/10

Pullout couch, ottoman

Sarah and Vince were excellent. They listened to my likes and dislikes and helped me pick the right product. The workmanship and service is superb. They delivered in 2 weeks which is unheard of. I would recommend this company to anybody who is looking for quality product and service.
Thank you Sarah and Vince

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Company Response

Thank you for the lovely review. Please review us to your friends and family. Have a wonderful day!!!!.

Joseph in Toronto
Joseph in Toronto
1 review Toronto, ON
10/10

Sectional and wing back chair upholstery

WOW! Fantastic work- I was debating buying new or having our family room re-apholstered. We made the right choice, by selecting our own color and finish, firmness, and even made some changes to modernize the look, they delivered beyond our expectations. Will recommend them to our friends. Excellent service, and great workman ship.

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Company Response

check out our new website and location

www.viviupholstery.com

Karen  from South Woodbridge
Karen from South Woodbridge
4 reviews Toronto, ON
10/10

Upholstery of three piece sectional and living room sofa and love seat

Wow! The workmanship is beyond excellent. Both sets of furniture were more than 30 years old and as my son said, "mom they look like they've come from the Art Shoppe". I experienced excellent service. The work was completed and delivered before the expected due date. ViVi uses a wonderful pick up and delivery service that was very respectful to my property. Vince and Sarah are a great team and such a pleasure to work with.

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sheldon from Vaughan
sheldon from Vaughan
1 review Vaughan, ON
10/10

Custom Chair Upholstery

My wife and I recently had two of our Wing chairs reupholstered by VIVI. The entire process from start to finish was exceptional. Sarah was extremely accommodating and was very helpful during the fabric selection process - taking the time to show us numerous samples. From a pricing perspective, VIVI was very competitive for the quality of service provided. In addition, the chairs were completed ahead of schedule.

In summary, if you are looking for a quality upholstery job - look no further than VIVI.

Regards,
Sheldon

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Company Response

checkout our new website and location

www.viviupholstery.com

Sandra from Vaughan
Sandra from Vaughan
1 review Vaughan, ON

First Review

10/10

Custom Sofa Upholstery

I dealt with Sarah and Vince they were the most professional and courteous people I have ever dealt with. They understood my vision and made it a reality. They picked up my Sofa, Love-seat, and 2 Chairs the next day and had everything back within 3 weeks. Everything looks beautiful and the finish is perfection. You guys are amazing thank-you soo much.

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Company Response

checkout our new location an website

www.viviupholstery.com

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