Dow & Duggan Log Homes

Builders
1763 Prospect Road Hatchet Lake NS B3T 1P9
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Dow & Duggan Log Homes
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72%

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Reviews by rating (past 12 months)

Reviews for Dow & Duggan Log Homes

Average customer rating:
7.3 10 (4 reviews)

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Shawn in Bridgewater
Shawn in Bridgewater
1 review Greenfield, NS
10/10

Lake Side Bunkee Project

Wendy and I bought a 12 X 16 cabin kit for our spot on the lake. I was a bit overwhelmed with the project but the team at Dow and Duggan gave me the support I needed to get the project finished. We are very glad to have our little escape by the lake. I would highly recommend Dow and Dugan Log Homes and their superior products and service to the customer!!

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Frank in Porters Lake
Frank in Porters Lake
1 review Lake Echo, NS
10/10

Worked on Two Project with Dow and Duggan

Worked on two big projects with Dow and Duggan for German Clients . The quality of their logs is first rate and the lads were a pleasure to work with. Had absolutely no complaints at all .

I will work with them again in the future. Highly Recommended.

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Company Response

We look forward to working with you again and supplying your clients with more custom designed log homes.

Unhappy Log Home Builder in Dartmouth
Unhappy Log Home Builder in Dartmouth
1 review Dartmouth, NS
0/10

Small Log Cabin Package

I met Stephen at the front office who sold me this small log cabin package. What a mistake I made. The delivery date was set for 3 months later. I took two weeks of vacation build this cabin at that time. The week they were to deliver the cabin I went to Dow & Dow and Stephen informed me they were not ready. They had known about this for a while, but did not have the courtesy to call me and let me know. I had 4 men hired to help me build the cabin during those two week. I had no choice except to wait, as I had paid Dow & Duggan $25,000 at that point as a down payment. They delivered a partial load 1 week late. It only took 1 1/2 days to complete what they sent. 2 Weeks of vacation for nothing and 4 men not getting paid. When they were ready to make the final delivery a month late, Stephen informed me by email that they would not deliver unless I paid them the remaining money owed in cash. Otherwise they would not deliver the cabin. My builder and I tried to get them to deliver but were unsuccessful. Ultimately I had to contact my Lawyer, and after lengthy negotiations, I had to arrange my own delivery in spite of the contract which stated they would deliver. The deliver wound up costing me more money and I had to pay for the lawyer fees. It was a horrible experience. It is also a faulty product. It looks good, but is a bad design. They use butt joints, that if you try to set the logs in place, it just wipes off the sealant leading to gaps. When it rains, the water comes into the building and stains the interior logs. On the first load, 8 logs were prepared incorrectly and had to be returned and re-made. They re-made the logs promptly, but it led to another delay. I have contacted another log company who will correct the leaking butt joints using specialized materials. I met an owner of another Dow & Duggan log home in Pugwash who has the same leaking problem. The owners are also very rude. One time on the telephone, when I asked a question to Mike, who is the other owner who prepares the logs, and he told me that I was stupid and did not understand. Nice customer service!! These 2 people are not employees, they are the owners. If you want a good product with excellent customer service I would consider Riverbend Log Homes in New Brunswick. Since I have had these problems I have met several people who built homes with Riverbend, and had a very positive experience. I wish I had driven up to New Brunswick. Hindsight is 20:20.

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Company Response

RE: Small Log cabin Package.
Thank you for your feedback Dr. Chamberlain. We are sorry that you feel you didn't receive the customer service that we pride ourselves in providing, and that the options presented for addressing the situation were not to your satisfaction. If you would like to discuss this further, please give us a call at (902) 852-2559."

Charlene from EAST GORE
Charlene from EAST GORE
1 review East Gore, NS

First Review

9/10

Log Home package

Dow and Duggan Loghomes was a very reliable company to work with. They offer many varieties of homes with the option to add on or drop off any part of the design. They are quick to offer any suggestions and also listen and work with what you are looking for.
They also have a crew ready to be hired with excellent experience in putting together your log home. A very knowledgable company.

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Company Response

It was a pleasure working with you and providing the custom designed log home of your dreams.

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