Had Glen come in for 20min consultation to explain that he would be able to do our venting the next day, then takes 90$ for a consultation that he harassed me repeatedly through text to get, then comes back in a minute later after leaving and says that he will need to charge more to see if he can even vent it after saying he can because of electrical that he didn't notice before he took the money. We can't trust him after he kept changing his mind. He made 90$ for no work and no help. Thank you Glen!
- Company Response
I am sorry that you were not satisfied with the consultation.
You contacted me on several occasions over a period of 2 weeks to ask if I was able to fix an issue that you had with your Vent A Hood installation done by your contractor and I advised you that my site inspection fee would be $90 to do an assessment. I told you that the $90 would be credited back to you if we reached an agreement for me to rectify the issue on the SAME day. Upon inspection I came to the realization that back venting was too close to the soffit and probably cause structural damage (cutting a supporting cross beam) if an attempt were made to do the venting on the outside wall. Incidentally I also observed that there was an electrical wire that ran right across the wall where the vent would have come out about 4ins from the soffit. My closing suggestion to you was to get a roofer to install roof cap which is approximately 3 to 4 ft above the range hood. The other issue I also mentioned to you was for your contractor to remove the front of your finished box above the sealed canopy in order to properly connect the venting. At your request I could have returned to do the final connection if needed for which there would have been a fee for work and materials provided.
My question to you is why your contractor didn’t fully complete the job for which you had paid him and then you/your mother insinuated that I should absorb part of that cost when I gave a guesstimate on the phone.
I believe that my $90 site inspection fee was a fair karmic exchange for services rendered.
I wish you the best of luck in getting your system operating to its full potential.
P.S. The 8" hole in the canopy that I pointed out to you which is close to the ceiling indicates that the only venting possible is through the roof and I'm surprised your contractor did not inform that you needed a ROOFER. I did supply you with a roofer's contact number.
P.P.S. I do subcontract to major Appliance Stores to do site inspections for their customers who may be purchasing vent systems such as yours and yes they pay for such site inspections to ensure no-
P.P.P.S Was your contractor a member of HomeStars? If he is then you don't have a problem. HomeStars will be your advocate and guarantee you satisfaction.