I emailed Glen one Thursday evening and clarified that our request for an appointment wasn't at all urgent. We exchanged a couple of emails the next day to clarify our model, and what needed to be done. When we connected over the phone, he was on his way home in Friday evening rush hour traffic, but insisted on turning around to immediately take care of our range hood. It had never been serviced or cleaned, so required a couple of new motors and a lot of elbow grease. What impressed us was his gentle demeanour, and his willingness to explain and demonstrate everything that he was doing. Not only did he leave us with a Vent-a-hood that was as good as new, but with the knowledge and confidence of how to maintain it.
- Company Response
Thanks to the Lank's family for your vote of confidence on my task to satisfy you and all Vent A Hood owners who invite me to their homes to service their iconic ventilation system.
I wish to assure you that there is a one year guarantee on parts and service.
Much appreciated and best wishes.