Hollingworth Enterprises

Interlocking Stone
Bradford West Gwillimbury ON L3Z 2E4
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Reviews for Hollingworth Enterprises

Average customer rating:
7.5 10 (4 reviews)

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john_daly37 in Toronto
john_daly37 in Toronto
1 review Newmarket, ON
10/10

Backyard Renovation

A big thanks for a job well done. Not only were the projected start and end times for the several projects accurate but the cost was as per original estimate. Pat was especially helpful with suggestions and also patient with subsequent revisions.
Al, Kevin, and Connor, the job site crew handled all our concerns pleasantly and professionally and to our satisfaction. Clean up was thorough and prompt. We are extremely satisfied with the end results and willingly recommend their services as we hope to make use of them again. John & Mary

1 of 1 people found this review helpful.
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Company Response

Dear Mary and John
Thank you both for taking the time to send in your comments.
It was a pleasure to deal with both of you.
Kind Regards
The Hollingworth Crew

Private User
Private User
Private User reviews Newmarket, ON
0/10

Built a walkway in front of the house

This work was supposed to be done in May. it is now July and it's looking more and more like a disaster. everytime they come it's a mess that I need to clean for hours. I have killed many of my plants, damaged my lights, front porch and now I have to resurface the driveway as they put cement all over it. The street is full of cement as well and my neighbours complained to me. They tell you something and they don't deliver on their words. They are way too expensive for the word they provide. They left the gate open today and I had to chase my dog down the street. I have one of those security camera and I could see how slow the work was progressing. The retaining wall is a disaster now and they keep coming to coat it to fix it and the wall is getting bigger and uglier. What a mess... They were supposed to cut the asphalt and make the cement meet it and they instead cold patch asphalt which was a disaster and wasn't getting hard at all. I had to resurface it myself. I would not recommended them at all

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Company Response

July 13th. 2017
This situation is a perfect example of “ CUSTOMER KNOWS BEST”.
When our estimator signed up with this client she was specifically
advised it would be 4 – 5 weeks before we could start her job
( weather permitting )
She started to call the office in the 3rd. week wanting to know when
we would be there. We kept her informed at all times of our schedule.
The rains that we had been experiencing had also delaying our ongoing
jobs several days which she certainly knew about.
We later learned that the customer had already gone ahead and removed her
patio stones on her own. She was quite clear on stating that she is very handy
and could possibly do the job herself.

LIGHTS
We advised the customer that she should re-locate her lights from the working
area so as not to damage them. She did not do so. Our contractor moved a few
garden lights from the immediate area so as not to cause damage.
She went ahead and placed them back in the same area after they left for the
day. There were no plants damaged or the customer would have brought that
to our attention and we would have seen that. We were there several days.

DRIVEWAY
After pouring the concrete drive, it appeared as if it was going to rain again
later in the day.
Our contractors covered the driveway with plastic to protect it.
The winds and rain caused the plastic to stick to some areas. We were
prepared to fix any indentations when we had a few good days.
Again, the customer wanted to “top coat” the driveway immediately after the
concrete was laid as she was expecting guests and wanted it all done quickly.
We strongly advised the customer NOT to re-surface the driveway until we were
totally finished as we still had to travel across the area, complete areas and to
let it settle and harden.
We later learned that she had gone to “ HOME DEPOT” and purchased a top
coating material and placed it over the concrete driveway on her own before
we could complete the final finish. Our work was not progressing slowly, it
was just not fast enough for her. Mother nature and the elements are beyond
our control and materials need time to settle and cure, however this customer
wanted it completed rain or shine. It was scheduled to be a 3-5 day job.
We spent 7 full days there and given the weather and still continued to return on
4 or 5 occasions to finish completing and dealing with unfinished issues.
During all of the time spent there, the homeowners always exchanged
pleasantries with the crew and made no mention of any concerns.

MESS
As we were working, on several occasions very severe rain and high winds
came on suddenly. There was no way that we could quickly cover the customers
porch and all that was exposed. Of course there was splatter.
We again assured her that it would all be dealt with.
Each day upon completion when we had a day without rain or storms, our
crew cleaned up to the best of their ability and assured the customer that we had
special cleaners that would be used at the end of the project, but she still had to
do it herself.
Again, the customer could not wait for completion and did not at any time
consider the weather elements that contributed to this as being out of our
control and felt it was easier to put blame on us.

RETAINING WALL
The retaining wall was of poured concrete. The mix was not of the highest
quality that we would have preferred and did not want to use it.
The owner, Mr. Hollingworth came to meet with the client
to discuss the retaining wall material. Mr. Hollingworth again, wanted to
remove the section that had been put in and start afresh.
The went into the house to have a few words amongst
themselves, returned outside and told Mr. Hollingworth and our crew
to proceed with the existing as they quite liked the shape of it.
We advised,that with proceeding to use this product we would have to re-surface
parts of it several times to get the best finished results.
The customer agreed to the re-surfacing method and instructed us again, NOT
to remove the existing, not to start again and just get it done.
Again, urgency, rather than quality.

ASPHALT AND CEMENT
Contractors stopped the concrete at the edge of the garage. It is common
practice to use “cold patch” to fill in gap between interlock or concrete to
meet up with asphalt. Cold patch needs a few hot days to harden. It has been
overcast and humid. She would not wait. As mentioned she did the top coating
on her own.
Prior to her even sending in this review, we have tried to call her and have gone
to her home to satisfy any outstanding issues, but she refuses to answer the door
and no longer to reply to our calls.
This is an insult to the integrity of our company. She would not listen to any of
our suggestions, wanted it done her way and now writes this vicious review.
We now believe that this is no longer about us.

THIS MAY NOW BE ABOUT THE FACT THAT SHE STILL OWES US
a “ SUBSTANTIAL AMOUNT OF MONEY”.
On most projects, we request a draw midway. We only received the initial
deposit from the client.
We now believe that the client realizes that she may have been wrong and
should have listed to our expertise advice.

It is most unfortunate that she now does not want us to finish the fine
tuning of the job so as not to have to pay us the amount owing. I am sure
given the hard work is now done, she will probably want to do the fine
finishing on her own.

We would be most obliging to send testimonials of the last few jobs that we
have just completed stating how happy the customers are with our services.
This is the first time ever that we have been so unjustly attacked.

Yours truly,
Patrick Hollingworth
Hollingworth Enterprises

Monika in Bradford Ontario
Monika in Bradford Ontario
1 review Bradford West Gwillimbury, ON
10/10

Backyard Patio

We had a blank slate to work with. Hollingworths crew came in with great ideas and transformed my ordinary backyard to something I can be proud of. Can't say enough good things about them. The guys were easy to work with and very accomodating, efficient and knowledgeable They transformed our drab backyard to an oasis.

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Company Response

Thank you Monica for your kind review. It was a pleasure to work with you and your
husband.

Kind Regards,
The Hollingworth Crew

Shelley from Bradford West Gwillimbury
Shelley from Bradford West Gwillimbury
1 review Bradford West Gwillimbury, ON

First Review

10/10

Front Walkway

We had an awful walkway to our house of old diamond patio stones, Pat and his crew proposed a new design that we loved. The work completed quickly and efficiently. We LOVE our new walkway thank you to Pat and his team for an EXCELLENT job....we would not hesitate to recommend Hollingworth Enterprises. Thanks again

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More about Hollingworth Enterprises

Hollingworth Enterprises is committed to offering competitive prices, quality service, and customer satisfaction. We specialize in landscape maintenance, interlocking stone & retaining walls, basement waterproofing along with commercial, industrial and residential snow plowing services in Bradford, Newmarket, Aurora, Richmond Hill and surrounding areas.
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