Andre made the process of comparing and buying windows very easy. He was the only vendor who didn't require a home visit. He was knowledgable about his products, and even went so far as to send me a discount coupon for a free window upgrade. The workers were on time, pleasant, and very professional. It was clear they knew what they were doing. When it was discovered that some of the windows were the wrong trim color, they immediately set about making it right. There was no pressure to accept anything I wasn't 100% happy with. Both Andre and the installer supervisor visited the job site to make sure everything was okay. After the job was finished, clean up was done quickly and completely. I am extremely happy with my new windows. They look great, and are so much easier to operate! I can't wait to see what kind of difference they make this winter.