Paul is very professional and trust-worthy. He explained and demonstrated the quality of his product and answered all questions thoroughly. Paul is very personable and makes himself accessible at all times. He returned every phone call promptly; including after "normal" business hours. Paul is very knowledgeable about the insurance claims process. After he assessed the damage to our house, he determined that (and showed us where) the insurance company missed things. Paul talked to our insurance Claims Assessor directly and got our damage assessment revised to cover the full damage to our home. I have and will continue to recommend Paul and Windowrama windows to anyone I know who needs window service.