Booked 24 days in advance. They told me that they had a morning booking so the best time to book with them would be 2pm.
They sent a confirmation email.
I then booked my elevators in both buildings with the building managers, took time off of work, to find out over a week later that they are not sure when the movers will come "They could come at 1pm or later than 2pm". Needless to say, I cancelled my appointment with them.
They will say that they are "transparent", which means you can "trust" how truthful they are.
That maybe true, but what about being reliable? It feels as though they use "transparency" as an excuse for poor customer service.