In May 2018, Excel Roofing re-did our roof. Being impressed with the professionalism and efficiency of the Excel Crew - I was prompted to write a review (something I had never done before).
In February of 2019 - Alex answered a call place to Excel regarding water dripping down from inside a vent the company had installed. Alex was on Vacation (outside of the Country) when he took this call. I assured him that this was above and beyond service expectations and that the problem could wait till his vacation was over. Alex attended my home a week later to address the problem.
Today, (May 27th, 2019) I was having some warrantly work done on my gutter and leaf filter installed in the fall of 2018. The contractor, who is also a "roofer" spent and inordinate amount of time looking over (inspecting?) my roof - and asked for the name of the contractor who did my shingling. He advised me that the contractor did not take any short cuts and that - most importantly it was done according to the Shingle Company's exacting specifications. He was confident that the roof will last a long time.
It was quite reassuring to get this unsolicited "Professional" affirmation of having paid for a service for a "Job Well Done"... Hence this followup review.
- Company Response
Hello Chris thank you for sharing your thoughts and for just being such a great customer. We always thrive to do the best that we can but ultimately we look for customers like you that appreciate great workmanship and that are extremely appreciative of good service. You're the perfect example of an ideal customer thank you so much for being our customer and taking the time to write this amazing review. Don't ever hesitate to contact us for anything. From the entire excel crew thank you so much.