Excel Building & Roofing

Roofing
2-2026 Lanthier Drive, Suite 256 Ottawa ON K4A 0N6
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HomeStars  >  Roofing in Ottawa  >  Excel Building & Roofing  >  Ice Dam Cables Supply and Installation
Private User
Private User
Private User reviews Ottawa, ON
3/10

Ice Dam Cables Supply and Installation

They did our roof, requested ice dam cables via text to owner. Agreed quote ended up almost double $5-600 ended up being $800. Cables installed without notice and incorrectly. Owner says will relocate but they are not effective this winter. Cables already falling off roof, weeks after installation.

Approximate cost of services:
$1,000.00
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Company Response

Hi Dean we're quite surprised to see this review because when we spoke last we had discussed all of these items. When we quoted you $500-600 was for your request of one heating cable at the back, when the guys were there on your roof you requested another cable at the front of the house. Obviously this additional cable was not include is the original quote. I know you've been in touch with us regarding the placement of the cables but putting them in a valley is very tricky. We did mention that if this wasn't working that we would come back the following year and relocate them for you. Please keep in mind these cable are low heat cables, so they don't damage your shingles. These are to minimize any ice damming which we don't have currently in ottawa so I'm not sure why you think they're not doing their job. Please contact us at your convenience so we can discuss this further