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80%

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Reviews for AMJ Campbell Movers, Moving And Storage

Average customer rating:
8.8 10 (15 reviews)

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Susan
Susan
7 reviews Halton Hills, ON
8/10

Good mover

This is the second time we have used AMJ for a move in the past couple of years. We just used this week and the staff were personable and moved items quickly and with care. Competitive quote.

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Jerome L in Vancouver
Jerome L in Vancouver
4 reviews Vancouver, BC
10/10

Move

After reviewing the many moving companies available, I decided to use AMJ Campbell because of the consistent positive reviews it got. I am very happy that I went with AMJ. We were moving from a house to a condo. Kelly, the moving consultant we met, was great to work with. Throughout the quoting and changes in move dates, he was patient, quick to respond and ensured that everything would work out. He definitely gained my confidence in AMJ. The move team of 3, led by Andre, was on time, courteous and professional. They handled the prepping, loading, drop off and unloading extremely well. All furniture were well wrapped and floors at both locations were well protected. I would definitely use AMJ again and would highly recommend them. Thanks Kelly, Andre and team!

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Company Response

Thanks Jerome for taking the time to provide a review of AMJ's moving services. So happy that from start to finish you were pleased with the service you received. The fact that you would use us again and recommend us to others is music to our ears and the best compliment we can receive. Best wishes to you in your new home.

Steve in Vancouver
Steve in Vancouver
1 review Vancouver, BC
10/10

Move and Storage for renovation

AMJ moved our condo furnishings to storage so we could replace our water damaged hardwood floor. The crew was courteous, professional and efficient. Unfortunately during the move 2 items were damaged. AMJ repaired one item and replaced the other without any issues. I would recommend AMJ to anyone in need of moving services.

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Company Response

Thanks Steve for providing feedback on our moving services. We will always handle our customers belongings with the utmost care, but from time to time, accidents do happen. The important thing, as you experienced, is that we guarantee that claims will always be handled quickly, efficiently and to your satisfaction. Best regards!

BWild in Langley
BWild in Langley
1 review Langley, BC
10/10

Move and storage--Ottawa, ON to Woodland, CA

AMJ worked with me to move my belongings from Ottawa, ON, Canada, to Vancouver, BC. I stored goods at their facility in Delta, BC, for 8 months and then had my items shipped to Woodland, CA, USA. All the individuals I worked with were professional, helpful, friendly, accommodating, prompt, and polite--in short, a pleasure to work with. I would happily rely on AMJ again and, based on my experience, wouldn't hesitate to recommend their services.

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Company Response

Thanks so much for taking the time to provide a review of your relocation. When there are multiple facets involved in your move - long distance, storage and cross border, you need to feel confident that you're dealing with professionals that you can trust. So glad that we lived up to your expectations and you were happy with the service you received from all departments. Best of luck to you in Woodland!

Ingrid and Brian Davies in Langley
Ingrid and Brian Davies in Langley
1 review Langley, BC
10/10

Move

AMJ Campbell was recommended to us after we received a quote from another local company. By chance, two of our friends had used AMJ and their estimate was exactly half for the same service. Debbie, our moving consultant was very accurate in estimating the cost (in fact the final total was slightly less, a nice surprise!). While we prepared to move she was always available for questions and tips on making our move a smooth one. The moving team were prompt, polite and very professional. They took great care with our belongings and delivered everything to our new home and placed all items where we had indicated. Debbie emphasized organization, so we had labelled everything clearly. All in all, it was a very pleasant experience and we will definitely recommend them to all our friends and family.

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Company Response

Thank you Mr. & Mrs. Davies for taking the time to provide a review of your moving experience with AMJ Campbell. So great to hear that you were happy with the whole experience and that you would recommend us to friends and family - this is high praise indeed, and confirms that we are meeting the service levels that we strive for daily. Best wishes in your new home!

JNB in Langley
JNB in Langley
1 review Vancouver, BC
10/10

Long distance move

I had to move a one bedroom apartment half way across the country. AMJ movers arrived on time and worked quickly and efficiently. They were friendly and very good at their job. Everything arrived a week later in perfect condition, and was unloaded quickly and efficiently.

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Company Response

Thank you for submitting a review of AMJ's long distance move service JNB! Really glad that you had a great experience. We all know first hand how stressful moving can be and our professional crews work hard to make sure the job is completed quickly and efficiently. Best Regards to you.

Bob in Langley
Bob in Langley
1 review Langley, BC
8/10

House Move.

Moved 2.5 Kilometers from a 3 storey townhouse to a 2 storey townhouse.
Movers were on time, took less time than planned for, were
polite, professional and efficient. The movers worked to make our move successful and their efforts paid off.
There was a minor issue with a piece of furniture that the company dealt with in a timely manner.

Would certainly use AMJ Campbell again and would ask for Tara Mullin and the moving crew managed by Boris. Obviously would have no hesitation in providing Tara's contact info to other people considering a move.

Well done!

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Company Response

Thank you Bob for your kind words on AMJ's service and our hard-working moving consultants and crews! Very pleased to hear that your move was completed in less time than anticipated and that your claim was handled quickly and to your complete satisfaction. The fact that you trust us enough to refer us to your family and friends is high praise indeed. Much appreciated!

Edith from Vancouver
Edith from Vancouver
1 review Vancouver, BC
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hello Tara,

To confirm our telephone conversation, today, THANK YOU, to you and your entire AMJ Campbell Team.

The packer, Christine, was excellent. She arrived on time for the appointment, was very organized and obviously very experienced. Christine worked well with my friend (the client) and it was a great help to have her prepare the larger items for the move.

On moving day, the AMJBC team (3 men) arrived punctually. The driver had parked the truck behind the apartment building, as pre-arranged with the Strata Council Office. Once another friend re-confired one elevator could be used for the move, the elevator keys and building keys were given to your team. Both my friend and I thought your team worked efficiently and methodically and in a timely manner. On arrival at the building, your team again worked well and quickly to deliver everything to the new apartment. We especially appreciated the team's help in reassembling the client's bed. By the time the paperwork was signed and your team left, we felt comfortable that our friend (the client) would get a good night's sleep.

Tara, it has been a pleasure meeting you, speaking with you and having AMJ Campbell as the moving company for my friend (the client). I will not hesitate to recommend your company to others who may need a quote and/or assistance with a move locally or long distance.

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Company Response

Dear Edith,
Thank you for choosing AMJ Campbell to assist your friend in his recent local move. So great to hear that you were happy with every step of the process from the initial moving consultation with Tara, to the packing expertise of Christine and her team and through to the transportation and reassembly of household goods at your friends new home. We recognize that moving can be a very stressful event and take pride in our ability to provide professional and courteous service to help ease some of that stress for our clients. Warm regards to you and Happy Holidays!

N E from Burnaby
N E from Burnaby
2 reviews Burnaby, BC
8/10

Good crew for moving

I wanted a professional mover as I had lots of bad experiences in the past and hired this company based on the reviews here at 9.9/10 at the time.

The sales rep was friendly when she came out for the estimate, but not always available; I had phone and email tag the week leading up to the move. I had asked for a 9am start time, was told they would show up 830 - 9 by dispatch, but 9 - 930 from the sales rep, and they showed up at 915 on site (at the condo), but didn't phone me, but the clock had started for the hourly rate. A phone call would've been nice.

However, the 3 man crew was professional, had lots of years of experience. I was watching them, and they would not always look at my box labels (fragile, do not stack, this way up) during load and unload. I found several boxes not upright. However, nothing broke and it took a little longer than expected for a 2 bedroom condo (6 hours), but it was less stressful than how other movers did the job. After feeling confident about their care and attention to blanket wrap my fragile glass furniture and mirrors, leather dining chairs, etc., I was more relaxed during the unload.

They did not have a marked truck, which I found interesting, because this is a big company.

At $140 an hour for 3 men, 1 hour mandatory travel time, $25 admin fee, and bonus Aeroplan Miles, I was happy with the move even though it was more than I had originally wanted to spend.

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Company Response

Dear NE,
Thank you for taking the time to post a review of our professional moving services. We really appreciate the opportunity to respond to your concerns. So glad to hear that you were happy with the in-home estimate that was done by one of our moving consultants. As you can appreciate, they are very busy in and out of customer’s homes providing moving consultations and are not always available to answer the phone. It is our company policy though that a phone message will be returned within 4 business hours. To explain your concern about start time, we charge a half hour of travel time from our warehouse to your home in the morning (and half an hour from your new home back to the warehouse at the end of the day). Sometimes the heavy traffic of the Lower Mainland causes delays in arrival time but you are only charged 30 minutes travel each way. The crew arrival time is noted on a confirmation letter that every customer receives and you also receive a phone call the day prior to advise arrival time. We guarantee arrival time will be within half an hour of that one hour arrival window.
Thank you for acknowledging the hard work of our professional crews and the fact that nothing was broken during your move. The crews will always try to be aware of signs or labels but sometimes during the busy process of loading/unloading things can get overlooked. Rest assured that our crews are always extremely careful when loading and as long as packing has been done properly, nothing should get broken. All of our crews are experienced, full-time, background checked and work exclusively for AMJ Campbell.
Regarding the time your move took to complete, an average 2 bedroom condo to condo move will certainly average 5-6 hours. Always feel comfortable though contacting your moving consultant after the move. He/she would be more than happy to review your estimate and final billing and talk to our crews to see if anything unusual happened to extend the time.
All of our moving vans are currently being repainted and new AMJ logos applied. I’m sorry that the van provided for your move was one caught in the middle of this transition. Again, thank you so much for choosing AMJ Campbell for your moving needs. With so many moving companies to choose from, we really appreciate your business.

Ben M. Santos in Langley
Ben M. Santos in Langley
1 review Richmond, BC
10/10

Moved from house to condo.

This was not the first time we contracted a mover. We were happy in previous time. However, AMJ was wonderful! Debbie did the estimate in writing; organized the time and assured us that they we will be out of the house before noon (contractual agreement with the house purchaser) and be at the condo at noon. Time was critical as there was another moving on same day at the condo complex. The truck with the crew arrived on time. They carefully prepared the furniture and fragile items before loading in the van; unloaded at the other end with care. They were done on promised time. That was impressive! However, the move maybe great, but thing could happen. The back mirror in our China cabinet cracked during the move. It was one of the crew who noticed and brought it to our attention. They admitted responsibility (we did not see the crack and they could have just walked off, but did not! Very impressive!). After a couple of days, the glass repairer phoned and arranged time to fix the glass. Done! Kudos to AMJ! Will not hesitate to recommend them to others!

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Company Response

Dear Ben,
Thank you so much for taking the time to post this review of our moving services! We recognize that simple things like arriving on time and keeping our promises go a long way to alleviate the stress of moving, while earning your trust for future moves. Sorry to hear that some damage occurred to your mirror - thank you for understanding that despite our crews always handling your household goods with the utmost care, sometimes things happen. Glad to hear that your mirror was repaired quickly and to your satisfaction and that you would recommend us to your family and friends! Best regards to you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AMJ Campbell Movers, Moving And Storage

AMJ Campbell Movers, Moving and Storage have been moving people into their new homes since 1934. With 80 years of experience, your next best move should be with Canada's largest mover. AMJ Campbell Movers, Moving and Storage. Visit http://www.amjbc.ca/

Services:Local and Long Distance Residential Moving, International Moving, Packing, Unpacking & Put Away Services, Short and Long Term Storage, Express Vault Moves, Office and Industrial Moving, Corporate Relocations, Supplier of Packing Materials

CATEGORIES
Moving & Storage
SERVICES
Local and Long Distance Residential Moving, International Moving, Packing, Unpacking & Put Away Services, Short and Long Term Storage, Express Vault Moves, Office and Industrial Moving, Corporate Relocations, Supplier of Packing Materials
SPECIALITIES
Canada's largest coast to coast moving company providing exceptional, personalized service. AMJ Campbell is the largest Canadian agent for Atlas Van Lines.
WEBSITE
http://www.amjbc.ca/
YEAR ESTABLISHED
1934
MEMBERSHIPS
Better Business Bureau Accredited Business since 1982
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