After a botched installation and repair job by someone else (not a company), I called Overhead Door Burlington. John was courteous and helpful and offered to have the job reviewed and a quote for me. The very following day, as promised, a quote was provided and arrangements made for a service call the following week - then on Saturday morning, a telephone clal indicating that there had been a cancellation and a tech was available Saturday morning - needless to say the service with this company is paramount and something unheard of these days.
John (a different John) arrived promptly and began the work - explained what they were doing, what was required and answered any questions I had - left the area neat & tidy and everything worked exactly as promised. AWESOME work and awesome service by a company that actually cares about customer service.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Nothing - things were PERFECT exactly as they are!
- Any advice to offer fellow homeowners facing a similar project?
- Call these folks first - don't even bother to shop around for bargain basement prices or supplies - do it right or do it twice!