Such a shame to see that the company is allowed to do business. I bought a Queen Size Bed, paid separate for delivery, asked if there can be a service for assembling the bed.
The box delivered missing a set of screw/tools. Sent an email and called 3 days in a row to find out what is the status. I was always told that a delivery will come by UPS. I eventually send an email that I will report it to Consumer Protection. I spoke to Rohayt and he asked for another day to ensure I get it. Nothing happened.
The instruction is horrible on the bed assembling, parts missing, quality is low. WILL NEVER EVER recommend it.
The invoice for regular sales says FINAL INVOICE, NO REFUND / RETURN.
I should have checked Homestar for review, which I usually do when take a service / purchase.
The worst service ever , I bought sofa set from this store , the delivery guys came and broke my door and rip the leather sofa and couldn’t deliver the sofa , I had much bigger sofa delivered before , very unprofessional, these guys not only refused to refund but also refused to fix the door and promised to come back in 2 days , and broke several promises until got the sofa after 3 weeks and found that they repaired the same sofa and delivered and this time there were no Legs delivered with sofa , NEVER DEAL WITH THESE GUYS .
Me and wife were shopping around for good deals and we found nice furniture selection at RITZ. We found the prices are reasonable and staff is courteous and knowledgeable.
Mr. Satinder gave his valuable opinion in product selection and worked out pricing very well.
Even when we found minor scratch on one piece, they replaced with new one without argument.
We are fully satisfied..
We recently purchased our beautiful sofa set from Ritz Furniture. Soon after delivery we visited showroom again and ordered another loveseat, dinning set and chairs. Prince was very professional and helpful. We got amazing deals. It was an excellent experience. We defiantly recommend to contact Prince at Ritz Furniture to all.
This is our 3rd purchase from Ritz Furniture we were once again helped by the wonderful gentrleman Mr.Satinder and once again beyond satisfied. We were very pleased with our purchase and the quality os excellent. The delivery time that he had provided us the furniture had arrived before that. This is now our official go to furniture store.
We recently purchased our beautiful couch set from Ritz Furniture. We are super impressed how great and fast they were delivered, not to mention the price! Prince was amazingly helpful and very professional! We definitely will be back in the near future. We recommend you check them out! Ask for Prince!!
Katarina and Brian
WORST CUSTOMER SERVICE EVER! We went down and picked up a trundle bed for a b day surprise for our son. There was no hardware or instructions. When my husband picked up the bed he asked about hardware and was told it was in the box. They told us it was not their fault. I told them it sure isn't mine so what are you going to do about it? We spoke with 2 staff members who both kept suggesting we had put a hole in the box and they must have fallen out. I took pics of all angles of the boxes and offered to send pics of all 3 boxes fully intact. They expected us to make a 4 hour round trip to come get more. I told them they needed to send them to us. Our son is away for the day, we had emptied his room and gotten his bunk beds out and down the stairs before opening the box to build his birthday surprise. After a 30 min fight with them they agreed to mail the parts Canada Post. My husband runs a business and has gone out at 3 in the morning to fix a boiler or furnace. He didn't make it...not his fault...but he stands behind his product. These people don't. Bottom line NO COMPENSATION FOR OUR TROUBLES AND OUR SON HAS HAD HIS BIRTHDAY SURPRISE RUINED! My husband even offered to meet them 1/2 way but they wouldn't even do that. They just wouldn't bend at all and wouldnt take any responsibility for the product they sell.
I bought furniture from Ritz furniture.I got amazing deal.The quality of furniture was excellent. I am really thankful to sales person Satinder Singh who is truly professional and helped loads . The delivery was on time Overall excellent experience. Would defiantly recommand ritz to all.
Prince is an excellent salesman. Two years ago I accompanied my brother to Ritz Furniture to search for good leather chouches. Prince helped us find exactly what we were looking for and provided excellent customer service. Recently, I went back to get another couch, and as soon as we came in the store, Prince recognized us and help me order another superb couch. I would highly recommend Prince as one of, if not the best salesman at Ritz Furniture.