Distinctive Interlocking

Ryan was very prompt with his initial quote, responses and promises and also started the work on time (end of Aug). However a week later we were advised that the stone was delayed and this pushed the project. Ryan and his team did not show up and I was advised that they had started another job as there was no stone. Everyday promises continued. Finally the stone arrived a week later and the team was active to get the work done. The work was done well but I found that they rushed the ending and filled the polymeric sand knowing that it was going to rain the same day. It actually started raining as they were doing it but still continued. Hence, the sand on the driveway did not set and started to wash off. Ryan did come back and washed the driveway and re-sanded it but it did not hold. He advised me that it was a problem with the sand and that he had contacted someone from the company where he had purchased the sand and that they were sending someone to check the problem but till date no one has showed up.
We also realised that there is a drainage problem in our backyard and though Ryan spotted it, he did not suggest us putting a weeping tile but recommended we contact the city as it was the neighbours problem. Turns out it is our problem and I am still waiting for Ryan to get this work done.
Anyways, despite all the text, phone calls and efforts to reach Ryan, I am still waiting for him to fix the driveway sand and backyard step and drain problem. Ryan and his team are good with their work and committed only till they get paid. But their after sales or honouring the warranty is not something they care about or value. I have tried to reach him via text and calls and he will not reply nor pick up his phone. Even though he replied on the website stating that it will be fixed in 2 weeks, we are at the end of summer and Ryan hasn't showed up. If you decide to use their services, hold some money for at least a few months to make sure that any problems are fixed. Ryan I hope you will keep to your commitment and get the job completed.