We have used Alberta Home Services (AHS) exclusively in the past for furnace cleaning. However, we recently booked a dryer vent cleaning and had a terrible experience that compromised the safety of our family. After the vent cleaning was completed, our dryer got exceptionally hot and blew the heating element. The dryer repair cost hundreds of dollars and was a result of a plugged dryer vent which was just cleaned by AHS. We then hired another company (see attached pictures of what AHS left behind), to properly and thoroughly clean the dryer vent. The vent blockage could have easily caused a fire in our home and even the AHS website states “Dryer vents are a leading cause of in-house fires in Calgary”.
Since these occurrences, AHS has been very difficult to deal with and has offered us atrocious customer service which is strange given that their actions resulted in a safety risk to our family. I would strongly caution against using this Calgary-based company for any services because if anything goes wrong, they won’t take responsibility.
- Approximate cost of services:
- $265.00
- Company Response
Hi Sachin,
Due to lack of regular cleaning maintenance of your dryer vent we were indeed unsuccessful in disloding all the debris. Our technicians made every effort possible to dislodge the hazardous amounts of debris clogging your vent. In over 30 years of cleaning residential and commercial dryer vents, we have never encountered a situation quite like your dryer vent.
We did however take full responsbility over this service, hence why we reeimbursed 100% of your service.
In the future, and in order to prevent hazardous conditions in your home we recommend to clean your dryer vent at least every 2 years.
Thank you. Alberta Home Services