0 reviews Windsor, ON Joined 2022/11/13

0/10

Windsor

11/13/2022

They said they had the wood I needed in stock and that if i etfr the funds today it would be delivered in days. they never had it in stock, took my money.
No wood has ever arrived, and they wont refund the money. found a few people they did this to recently, and wish i had checked reviews before i sent the money.

Job Price

Approximate cost of services:: $1,000.00

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Jennifer in Burlington

1 review Burlington, ON Joined 2020/09/28

0/10

Do not buy at this store

Burlington

09/28/2020

I found out today that this store charged me an unnecessary/fraudulent set up charge. They told me that the manufacturer that I was purchasing the wood from no longer offered the colour I needed and therefore required a “special run”. I paid an additional 250. Which for some of us, this is a significant amount of money.
I was at the manufacturer today because I was short a very small amount of wood. Found out that the colour I needed was standard and did not require a special run and confirmed I was charged this set up cost fraudulently. I purchased a box of the same wood today for 174 dollars with no need for a “setup” fee. When I called Exotic hardwood today to ask for an explanation, the owner became angry and asked me if I was suggesting he had done something wrong. When I said yes, he called me a vulgar word and hung up on me. As consumers, we don’t have a lot of options to protect ourselves or others from this type of unethical behaviour other than taking the time to write reviews in hopes of protecting others.

Job Price

Approximate cost of services:: $1,200.00

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Company Response: Greetings Jennifer, Stonewood is apologetic towards your recent experience with us. However, we do not accept your claim of an “unnecessary/fraudulent charge” as we make it clear to customers when they order a custom color, there will be a $250 set up fee. This charge is for the manufacture to change the color in the Machine to make the order; as it becomes a “special order”. This is because Stonewood provides Natural, prefinished Hardwood. Any custom color will have an additional charge. If you were able to get a box with the color you wanted from the manufacture, it was most likely due to the fact that Stonewood had ordered an extra box of “truffle” to be made, when we initially placed your order. Because we did advise beforehand that you would need an extra box to ensure full completion of the project. Stonewood also provided an additional service by bringing the product from the manufacture in Markham to our store in Mississauga, making it easier for pickup on your behalf. Despite your accusation and the miscommunications from both parties, Stonewood apologizes for the unsatisfactory service. Please contact us to resolve any outstanding concerns. Take Care.

Baltej Panesar from Mississauga

2 reviews Mississauga, ON Joined 2014/05/13

First Review

8/10

Flooring Renovation

Floor Laying & Refinishing review in Mississauga

12/19/2014

I just bought a new home a few weeks ago and have started doing nice renovations in some rooms. I thought the crew at Exotic Stonewood Flooring did a great job but other than the price being a bit high I was very satisfied with the service

Job Price

Approximate cost of services:: $4,000.00

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Company Response: Thank you Baltej for this positive review! The Stonewood crew would be happy to hear about your satifaction with thier work/services. Stonewood ensures best quality at the lowest price, theres no one in the market with the same quality and prices! Thank you valued customer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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