There was a problem - and they immediately took care of it
I've used Tradesman before, so I didn't hesitate to call them up for a new AC install this last summer. They were professional and did a great job.
This week, when an inspector was in for other work, he found a problem with the permit on the work done. He informed me that I would have to pay a large fine, pull a new permit, and get work done: his estimate was over $500.
I called up Tradesman immediately, and within minutes, they apologized, took care of the permit problem (including paying my fine), and booked a visit around my schedule the very next day to fix the issue. I didn't have to push, or ask. And I didn't pay a penny.
You can't ask for better than that. Any company can make an honest mistake, but it takes a top-notch one to immediately take responsibility for an issue, fix it, and pay the fine, without costing you a cent.
Tradesman has gotten a lot of work from my recommendations in the past. This only reaffirms my confidence in them, and I'll be telling this story to anyone who will listen.
Thanks for making this so easy!
- Approximate cost of services:
- $0.00