Purchased Groupon for this service and easily made an appointment. That morning I received a text that her vehicle had broken down and she needed to reschedule; sure, no problem, things happen. Second appointment was cancelled the morning of via text as she "overdid it on the weekend"; not ideal and annoying but okay, rescheduled for the next day. THAT got cancelled the same night as she was still "in pain"... downright aggravated. Number four was cancelled via text the morning of because her child care provider was sick; ok, this happens. My fifth appointment she literally no-showed with no communication at all. Contacted her and she had completely forgot! Asked for refund and she directed me to Groupon, Groupon directed us to her as it was a local deal and apparently only refundable within three days. This is absolutely ridiculous and a complete waste of time and money. Unfortunately can't even rate her on her cleaning ability.