I have 2 experiences in 10 days:
# 1 my house smelled like gas, I call Paul came to check everything and while doing that he was explaining everything to me. No leak at all but the way he thoroughly checked every single part of the pipes was a good sign of efficiency.
# 2 the furnace stop working, minus 16, inside and outside,I slept with my snowsuit, Paul came at 9 am check the furnace, bought the part by 3 o clock all was warm again. His caring way, efficiency and most of all honesty is something you do not find very often,