DO NOT USE THIS COMPANY!! They had a promotion on LivingSocial earlier this year. I was moving out of my place and bought a voucher. I have bought carpet cleaning services with other deal sites in the past and have never had any issues. This is easily the worst company I ever had to deal with on a deal website.
The business is fishy to begin with in the start because they tell you to do all the booking online. Not once do you ever get to speak to a real live person. After filling in all the details and putting in the desired dates, they email you a long-winded email about a date and ask you to confirm.
The email does tell you to contact a guy named Cameron (who is apparently the owner and a technician as well) if you have any questions. He never answers his phone and tells you to leave a message and to text him and he will get back to you. Problem is, he never calls you back and he never texts you back. I don't know what the point is of contacting him if he never gets back to you.
My date was confirmed for a Monday. The email indicated that I would get a call from the guy who is supposed to clean the carpet on Sunday. I waited until Sunday night and didn't get any emails or calls. I tried to contact Cameron (as directed in the email) but didn't get a response.
I send an email that night asking them to call my parents instead (who were going to the house because I would be working the entire day), and I get a reply saying that the technician would show up between 2-5 pm. So my parents were there waiting at 2 pm. However, around noon of the same day, I get a call from Cameron. Unfortunately I couldn't get to the phone and he didn't leave a message. I tried to call back but he didn't answer.
So around 4:30 pm, my parents inform me that the carpet cleaner still hasn't shown up. I try giving Cameron's phone a call and lo and behold he answers. He tells me that a part of his machine has broken so he can't come to my place, but he would get a replacement by the next day. He doesn't explain why he didn't bother to leave a message when he called me earlier or why he didn't call my parents, or why I had to call him before he relayed this information to him.
Okay, I understand that things happen which are beyond people's control, so I ask him to come on Wednesday evening. He agrees and confirms the time at around 7 pm. I don't hear from him or his company between Monday and Wednesday, and on Wednesday night I send him a text to confirm that he's still coming. 30 minutes later he says "Didn't the office contact you? I'm in another city doing a job, but would be able to come in 2 hours time." At this point I'm getting upset, but I reply to his text and tell him that I can wait 2 hours, but to confirm that he's actually coming. I get no reply. Nonetheless, I wait for 2.5 hours, and then I try calling his phone. No answer! I try a few more times and get no answer. As I type this it's already 3.5 hours from the time he was supposed to come and there's still no answer.
This is easily the worst company I've ever had to deal with on ANY daily deal site, and that's saying a lot. I figure that this company has wasted 6 hours of my time over 2 days just waiting for them to come. I know that since they're offering a "good deal" for their services, I may sacrifice on quality of service. But I never expected the blatant disregard for my time, and if that wasn't infuriating enough, it's impossible to get a hold of anyone at that company to figure out what is going on!