Countertop was cut incorrectly- response: shrug. Once installed they didn't clean it. Mario showed how strong the material is by hitting it with a hammer. We peeled off the plastic after they had left and a large hairline crack was found in the quartz. Their response: "we are not coming back". There were red flags that we just didn't pick up on because we are trusting...."make out the cheque to such-n-such supply place" yet they wouldn't accept a cheque for the install, cash only! "Ah we have had problems with a few cheques bouncing from customers". In any case I wouldnt take a countertop from these people if it was free.