Restoration 1 Kitchener

Fire & Water Damage Restoration
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Reviews for Restoration 1 Kitchener

Average customer rating:
9.5 10 (39 reviews)

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Tml
Tml
1 review Kitchener, ON
10/10

Clean up from.flood

The guys were very curtious and attentive. Assured they would take care of everything..which they did. Cleaned up the water..brought in fans..dehumidifiers..took out all garbage..and took towels etc away to be washed.

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words. It was our pleasure

Dante
Dante
1 review Windsor, ON
10/10

Basement Water Damage Remediation

Jordan and his Restoration1 team provided extremely quick service after a flood in our area. Cleanup was complete in a day, and our home was mold/mildew free. They brought in many fans and dehumidifiers to complete the job. They had us back to "normal" within about 3 days from when they first arrived. Prices were competitive and crew was professional. Would use again in an instant. Highly recommended.

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Company Response

Thank you Dante for your very kind words. It was our pleasure working with you.

gfcameron
gfcameron
1 review Kitchener, ON
8/10

Repair water damage

Very good, professional job. Repair of water damage under the kitchen sink. Would recommend to others.

0 of 1 people found this review helpful.
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Company Response

Thanks so much for your great review.

jorgecortes
jorgecortes
1 review Kitchener, ON
10/10

Mold in the basement

Jordan and his crew were very professional and most importantly, very respectful. they did an awesome job in our basement ,very pleased and happy with his work.

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Company Response

Thank you for your kind words Mr. Cortes.

Debbie Stefan in Woodbridge
Debbie Stefan in Woodbridge
1 review Kitchener, ON
10/10

Emergency response water damage-flood!

An emergency call was made to Restoration 1 in middle of the night due to a flood and they responded immediately and began working at fixing the problem and stopping any further damage, to which we were very grateful! I found Restoration 1 very easy and pleasant to work with, returning calls in a matter of minutes and answering any questions and helped me anyway they could. They were extremely efficient and really cared for the people involved! Thank you I will always recommend you and your team!

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Company Response

Thank you so much for your kind words. It was our pleasure to help.

John in Waterloo
John in Waterloo
1 review Waterloo, ON
0/10

Water damage restoration

I had a really bad experience with them as they did not finish the job on the time they promised. On Wednesday, July 27th, I talked with Todd in person and he assured me that the job in upstairs and basement will be finished in 3 days and a temporary sink will be installed in the kitchen so I will be able to move into the house (on July 31st) and the flooring job will be completed in two weeks. In the morning of Sunday, July 31st, when I checked the house, not only it was not ready and safe to live but also there was no considerable improvement in the job.
Attached are pictures I took on July 31st. From that moment it took more than 3 weeks for Restoration1 to complete the job and I could not move into the house during this period. The manager accused me about going into the house without their supervision. Every time I called Todd he got angry and replied in very inappropriate way. Aron and Todd behaved such as they never did any mistake and it was my fault to close the purchase deal before the job was complete.
I have a lot more to say but do not want to fill the page.

I would never contact Restoration1 after this experience.

I also want to mention that the rest of Restoration1 staff were very respectful.

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Company Response

Dear Mr. John,
I would like to take this opportunity to thank you for taking the time to provide us with your feedback with respect to your recent experience with Restoration1. Your valued feedback allows us to strive for continuous improvement. It was understandably an emotional time; having a home flood 3 days before the closing date on your new home can result in an emotional situation.
At Restoration 1 we pride ourselves in our ability to provide an exceptional level of service and deliver a superior product. As you are aware the photos that were uploaded are before the property was restored. Although we did aim to complete the restoration portion of the job as quickly as possible, certain unforeseen conditions and changes to your plans including the day that the flooring installer was sent home, didn’t make it possible to complete the job as soon as you had liked. We did however make a special effort to install temporary flooring and a temporary kitchen in order to make the home as livable for you as possible during this time of transition.
Restoration 1 provided you with and installed brand-new hardwood flooring, counter tops, repaired walls and installed baseboards etc. along with other special requests and add-ons made during the time work was being completed. As you can imagine, timelines can change when aiming to reconstruct a home professionally with attention to detail. We are confident that you were informed of the progress and timelines throughout the process. Restoration 1 has concerns for your safety when entering the premises during the reconstruction phase and we ask that all precautions be taken or to have supervision for your protection.
I am pleased to hear that you found our staff to be very respectful - We believe that communication between our staff and customers is essential. I assure you that we make it our utmost priority to ensure that our clients are satisfied during and after their services.
We do find that from time to time there may be underlying conditions present that are beyond our control.
If you have any further questions or concerns, please contact me directly Jordan Jordan@restoration1.ca

Lynne in Toronto
Lynne in Toronto
1 review Waterloo, ON
10/10

Water Damage Restoration

Sadly one of our toilets cracked and due to constant running water, caused a significant amount of damage to 3 levels of our home. As soon as my husband contacted Restoration 1 - Todd immediately came to the home, shut off the water to ensure no further damage. He and his crew were then at the home first thing the next morning with industrial strength fans, heaters and dehumidifiers. After the claim was open Todd worked with the Insurance Company to ensure that everything was restored or replaced to professional standards.

To make matters more complicated our home was to be sold and closed 2 weeks after the claim. Restoration 1 worked with us and the new buyers to ensure that they were happy and the home.

I hope it never happens again, but if we do have another claim, we will definitely contact Restoration 1. Aron, Todd and the team were exceptional!

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Company Response

Thank you Lynne. We really appreciate your kind words. We thank you for the opportunity to help you during this unexpected and difficult situation. Wishing you and your family all the best.

Jeff in Kitchener
Jeff in Kitchener
1 review Kitchener, ON
10/10

Powder Room Flood

Woke up to find the downstairs powder room flooded with water thanks to a ruptured toilet intake valve.
They were onsite swiftly, even though it was a Sunday, assessed the situation quickly (thankfully made sure I checked the crawl space under the stairs), and got the dryers and fans going. Thankfully it all happened quickly enough that no further restoration was needed. Whew. Todd and his crew were friendly, professional, and a delight to work with.
Thanks guys!

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Company Response

Thanks Jeff. It was our greatest pleasure to be of service. We appreciate you giving us the opportunity

Rabbi Z.
Rabbi Z.
1 review Kitchener, ON
10/10

Flood in gymnasium

When we experienced water damage in our synagogue Aron and his team came to help us with the situation. They were respectful, timely and considerate of all of the synagogues needs. They replaced the gym flooring, my office and the outside hallways and foyer and we couldn't be happier! Thank you Restoration 1 for an incredible job. Our gym looks great, we are playing basketball again and the kids are so happy!!!

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Company Response

Thanks Rabbi, it was a pleasure assisting you and your wonderful congregation! I am glad that things are going back to normal and wish you many happy memories in your new gymnasium!

P in Kitchener
P in Kitchener
1 review Kitchener, ON
9/10

Basement

The Restoration team has been very helpful in getting our basement room fixed in a very short period of time. They were helpful, easy to work with and very communicated along the way. Also very trust worthy to have in our home while we were not present.

I would highly recommend this company.

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Company Response

Thank you so much for your trust in us, for allowing us to be of service and to work in your home. It was a true pleasure meeting you. We really appreciate your kind words and taking the time to leave this review. Wishing you a wonderful continuation of this sunny winter and all of the best in the future!

Aron and the Restoration 1 team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Restoration 1 Kitchener

At Restoration 1 Kitchener we specialize in water damage restoration services. We also offer mould remediation, fire and smoke clean up and storm response services. We take care of cleaning up any water leak with our extraction service and state of the art drying systems. We can help you to remove all the water, dry your carpets, floors, walls and furniture to restore your home or office to its original condition or even better. We perform restoration services for both residential and commercial properties. No job is too big or too small for us. Since we work with the insurance company, but not for the insurance company, our commitment is to you, the property owner and your needs. Restoration 1 will take complete care of you and guide you through the entire process of getting your property back to normal as quickly as possible.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
Water Damage Restoration * Sewage Clean-up * Flood pump-out and extraction * Mould Remediation * Fire & Smoke Clean-up
WEBSITE
http://www.kitchener.restoration1.ca/
PAYMENT METHOD
Check, Cash, Insurance Claims
LICENSES
WRT, CMR, AMRT, FSRT
MEMBERSHIPS
IICRC, IAQA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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