I called Montalbano for a service visit and was provided with a time and date as to when the plumber would arrive. I planned my day so as to be home. The plumber did not show up at all, and called an hour later to tell me he could not make it. Now, if I had been the one who wasn't home, you can believe I'd be receiving a bill for $200 or whatever the call-out rate was. Unfortunately, it's difficult for the customer to bill a plumber, so I'm writing this negative review instead.