LIlla was very responsive to meeting me on a tight timeline, recommended products "on sale" and had the workers on site within 10 days. I chose bamboo that went over existing hardwood and the work was done fast and professionally. Sanding and staining stairs, however, was a messier job that resulted in a lot of dust. I would have liked a warning to seal off doorways in advance. The stain also went onto existing side moldings - but I was repainting anyway so it wasn't a huge problem. The match to the new hardwood is very good. The work is beautiful and I am very pleased with the outcome. Lilla kept me informed and asked me to make decisions real-time which kept the project timeline down.