I purchased a higher end gas fireplace from this company because they were recommended by a neighbor and I was extremely pleased with the knowledge and expertise displayed in helping me choose the right unity for my home.
The installation was done flawlessly by a wonderful, polite technician who answered all my questions and was very careful not to make a mess in my home.
Since then I have engaged them twice for service calls, and their response was fast and the situations were resolved. In fact the most recent problem was caused by other work that I had done in my house but they cleaned the unit to make sure I wouldn't have any further trouble with my pilot and didn't charge me, despite the fact that there was no flaw with the actual unit.
This kind of service is hard to find these days and I for one am very happy that I chose Ultracomfort Guelph.