The lady in the office told me that the company would only charge me $89.99 for the labor fee, and the material(s) would be free since my A/C is only 2 years old. Also, your technician did not ask me before he started work, please ensure that before s/he does anything, he should get my authorization first. I also noticed that the Honeywell thermostat costs only $46.99 each online so how come you're charging$150.00? The total charge should be $(89.99+46.99)=$136.98 plus tax =$155 and not $305 that was charged to me in the invoice. Finally, I don't think it is professional for you to threaten your clients by saying, "You have to pay otherwise I will use collection agency to collect the money". I have rights too and choices, please respect them. Thanks
They accused me of not paying the bill and that they would not be honoring the warranty on the air conditioner and they would not service it in the future if needed.If they said that they would like to resolve the issue in the near future, why did they still charged me $305 and not $155? The issue is about the principle more than the money.As such, they should honour the price quoted over the phone.
They never listen to what the customer has to say, never put themselves in customer's shoes, and never try to resolve the problem.