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The Pool Heater Doctor

Swimming Pools, Spas & Hot Tubs
4055 Malcolm Road Nestleton Station ON L0B1L0
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Reviews for The Pool Heater Doctor

Average customer rating:
2.5 10 (4 reviews)

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Private User
Private User
Private User reviews Winnipeg, MB

Pool Heater Replacement

I was quoted a price to replace our pool heater. Subsequently received an invoice for approx. $350 more than agreed. They conveniently forgot what was agreed and then got very unprofessional making up stories that I agreed to order a larger unit, threatened to send my outstanding amount out for collection. I paid what was agreed by etransfer within 2 business days of installation. (only reason two days is that 2 etransfers had to be completed 24 hrs apart because of daily bank transfer limits) This company is extremely unprofessional and I highly recommend that no one use them.

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Private User
Private User
Private User reviews Newmarket, ON


Incredibly unprofessional. They were more than an hour late and would not return my phone calls. No apologies. Spent 30 seconds looking at my heater, said they couldn't help, even though the guy on the phone said it would be no problem. The service guy was really rude about it. Then he tried to charge me $150!!!! Incredible. AVOID at all cost!

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John  in
John in
1 review Port Perry, ON

One happy customer

Best pool heater repair company I've ever dealt with. They came the day I called in and had my heater working perfectly within an hour.
They are a little pricey but I'll tell you I'd pay even more for their service. They explain3d everything so I could understand and even gave me tips on how to maintain my heater so I won't have to make anymore service calls. I highly recommend this company.

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4 reviews Ajax, ON

Pool Heater Repair

I called in for a "repair" on a two year old pool heater. Two guys showed up, within 5 minutes they said the heater was not fixable but if we want to avoid the $150 service charge I can pay $3000+ for a new one???? They spent a total of 15 minutes. I called for a second opinion, it was cleaned and repaired with a $20 part. I have checked with several companies, a new heater can be installed for less than $2000. They insisted I pay the $150, apparently they cost $10/minute. I called to discuss said "service charge" explaining you cannot charge for a service that didn't happen. They were not flexible at all. They run their business $150 at a time. Mistake #1 was that I called this company, mistake #2 is I didn't ask to see any licenses (the two fellows didn't look like the knew what they were doing other than trying to get people to buy overpriced equipment from them). DO NOT USE THIS COMPANY.

3 of 3 people found this review helpful.
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