Absolutely horrific experience, and its not done yet! Booked a move from Brampton, ON to Halifax, NS with Matthew from Landmark.We were told that Landmark would be calling us the morning of the 10th Aug to deliver our stuff but today is 21st Aug and still it's not done. The weight slip was never shown to us. We paid in full, and still have not received our belongings. It is now the 21st of August, and we were promised our items in 4-5 business days. This company is great when booking and sounds professional, but once they have your items, you cannot get ahold of them. You sit on hold for over 20 minutes to have them hang up on you, or tell you that the person you want to speak with is out of the office or on the other line. This person, or any other person, NEVER calls you back. They have caused so many problems for us, and think that apologies are going to be enough. My dad's medical supplies are on that truck, and they don't seem to care. Please do not hire this company...you will not receive the common courtesy of a phone call or be able to locate any of your stuff. You will overpay and not receive your stuff. We are terrified at this point that our stuff has been lost. What a joke! Do yourself a favour and stay clear of this company!!!
- Approximate cost of services:
- $2,500.00