Based on our assessment, we determined that additional work was needed as the leak was not in the initial area waterproofed as indicated by the client. During our investigation to find the source of the extended leak, we noticed after excavating that the drainage system (weeping tile) was actually drilled through and cut in two and also filled with dirt. This may have happened many years ago when the gate and fence was installed and obviously was not noticed then. We have taken pictures and vids to attest to this.
As of now, all work have been completely on the client's home and his warranty is till intact.
HomeStars should be very mindful of what is posted on their site as the initial defamatory comment from the client cost us jobs worth thousands of dollars. Even the heading of this review is very misleading and should either be edited or removed completely.
The client was initially advised based on the technician's assessment that the entire house needed to be waterproofed. The client only wanted to do a portion where he determined the leak was coming from. The regrading was not able to be done thereafter as the ground needed time to settle and we advised him to wait until Spring 2020. Due to the COVID-19 situation, we were not able to have this done in early Spring. The client also had outstanding balance from 2019 which we requested that he settle before we dealt with any warranty issues.
The job was done as per the scope of work given to the client and there is nothing written there that refers to "3-4 yards of top soil". At the point of back-fill is where our scope of works ends and is considered completed. Regrading was never included in our original scope but is offered as a one-time after service, should it be needed. Upon his request, the client was never told that we will not be back to regrade but this is weather dependent, which we have no control over.
The client negotiated with us on several occasions for discounts which were given and then requested a payment plan. The remaining 50% to be paid in equal installments for Oct, Nov and Dec 2019. We entered this arrangement with him in good faith. When the final payment was due, the client decided on his own to hold back the funds.This was not discussed prior to the payment arrangement being made.
Now that the client has settle his bill in full we will honor our warranty provided that the problem he is experiencing is within the scope of work that was done.