HomeStars user from North York
Answer from pro:
Thank you for your feedback. We apologize that the before-and-after photos were not provided as requested. We understand the importance of documenting completed work and will review our process to prevent this from being overlooked. We are also sorry to hear you stepped on a sharp object. Our crews are instructed to thoroughly clean the work area upon completion, and we always make every effort to remove any materials associated with the job before leaving the property. However, we were not made aware of this concern before this review and were not provided with any photos or information about the object. Without seeing it, we cannot determine whether it was related to our work. Had we been contacted directly, we would have appreciated the opportunity to investigate and address your concerns. We value customer feedback and always strive to ensure our customers are satisfied with our service.
Reply created 6 Jun 2026