Murphy's Law was at work here: I was away, traveling in India in December (2018). Naturally, this is precisely when my 20 yr old furnace broke down completely. We're talking end of December, freezing weather. Despite the 12 hr time-zone difference, I was able to get my furnace replaced. Albert was great! He emailed me 4 options for furnaces. I went with the 3rd most-costly. He installed it on New Years Eve!!!! Price included installation of new, and disposal of the old unit. If he had not come through, and I had had to wait until mid-January (when I returned), I'd have frozen or burst pipes. Thank you Tann Air Plus!!!!! 20-star rating for you.