Skanes General Contracting

General Contractors
Ottawa ON K1V9A3
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Skanes General Contracting
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43%

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Reviews for Skanes General Contracting

Average customer rating:
6 10 (2 reviews)

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J in Ottawa
J in Ottawa
0 reviews Ottawa, ON
2/10

Ensuite WashRoom and Living Room Ceiling Painting

Skanes General Contracting was the most expensive out of the quotes that we received for painting our living room ceiling and ensuite bathroom, but my wife really liked Jen, the operations manager, so we (mistakenly) chose Skane General Contracting. I am not sure why their company website prevented g****gle from creating a page description; therefore, not allowing comments/reviews to be seen or added ...

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It took over a month to complete the work (4 Nov - 11 Dec 19), and the experience was very frustrating! Even though, all agreed upon and requested payments were paid promptly and on time.

Jen, herself, is a nice person with her apologetic, professional sounding email responses. However, she is quick to point out what is in the Scope of Work and the clients obligations on the signed contract including payment, but doesnt deliver the finished service in a timely manner.
Once the substantial work money requested was received - I heard nothing from her for over a week - and only after I initiated my concerns again.

I found it hard to reach Jen directly by phone and I had to leave messages on her answering machine. Skanes General Contracting lack of professionalism with slow communication also included a same day work cancellation.

The actual work done by Skanes General Contracting lacks care and detail. Please refer to photos which include missed areas and hardened paint drips, and is definitely not worth what they charge.

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Company Response

Mr. Park-Lee,

We're sad that you seem to regret hiring us for your recent painting project. We have to confess that we are confused about some of the statements you have made in this review, especially since these are being made nearly 3 months following the completion of the work. We would have preferred to address your concerns by email closer to the completion date. We would welcome an email reply to continue the discussion of the project. In the meantime we will reply to your concerns as best we are able here.

First, thank you of course for the kind words, Jen is a regular point of contact for our clients and takes her responsibilities as both our Operations Manager and co-owner very seriously. We are a smaller company and it's true that there is not always somebody by the phone every day, however all of our clients have a direct number for at least one of the owners (in your case Jen) and clients are encouraged to call in the event of any problems. It is our company standard to return calls within two business days, and this was true for your project. Rarely was the phone answered on your end and so we sent emails rather than leave repeat voicemails when there was no answer.

With respect to the length of the project - we, like most general contractors, are rarely able to start new work immediately due to other projects already in the calendar. Your project was started on time based on the project timeline that was included in the project paperwork. However, it seems that only after the project was complete that the timeline has become unacceptable? Feel free to include additional detail to clarify in a direct message or email.

As you say, the project paperwork (in particular the scope of work) contains the details of the work included for the estimate price. Our scope was very clear that no wall prep was included as you were going to do this work yourself as a cost saving measure. We always want to go above and beyond for our clients and as such did include a few tasks (eg stripping hinges of previous layers of paint) that were not part of our original scope as we and our crew felt that these items would bring the project up a level in quality.

At our final meeting on site you acknowledged that additional work was done, and that you were happy with that work, however you again requested further work for free. This work included drywall repairs and sanding back some sags in the original primer layer which we did not apply. Per discussions both before the start of work and after the work was complete, these items were surface preparation which was clearly stated to not be included in our quote. Of course, had drywall preparation been included in our quote and imperfections were found following paint we would have absolutely fixed those for free. When we offered to price this work your reply was along the lines of "this is one star company work, but if it was fixed at no charge that would be five star work".

Mr. Park-Lee, our company will not be bullied (or bribed) into performing free work with the threat (or promise) of poor (or good) reviews. At the time we assumed that this was an idle threat in order to receive the work for free, and we are left extremely disappointed that you chose to follow up our work in this way.

We would welcome an email to continue the conversation about this project should you so desire.

Thank you,

Skanes General Contracting.
Jen & Andre Skanes, Owners.

JTP
JTP
1 review Ottawa, ON

First Review

10/10

bathroom renovation

We've used Skanes Contracting for a few years now, and out of all the contractors that we work with, these guys are the ones I'd trust most to do a renovation at my Grandma's house. Professional, high quality work, at a very fair rate. Skanes Contracting is a top notch contractor, and I will be recommending them to my family and friends. Thanks Andre and Jen for the great work.

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More about Skanes General Contracting

General contractors specializing in decks and exterior structures. All our decks start on a solid foundation of helical metal piles and 2x8 or 2x10 (depending on deck size) pressure treated framing lumber. This ensures a strong and stable deck for decades to come. We then work with our clients to ...
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