Tech Unbound

Satellite Sales & Service
Kitchener ON N2H 6R4
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HomeStars  >  Heating & Air Conditioning in Kitchener  >  Tech Unbound  >  Purchase and installation of Digital HDTV Antenna
TJROX
TJROX
10 reviews Toronto, ON
6/10

Purchase and installation of Digital HDTV Antenna

Tech Unbound
519-772-8281 416-238
Kitchener
ON
N2H 6R4
CANADA

I contacted 6 different companies about having an HDTV antenna installed, and TechUnbound was the only one that called me back (plus responded promptly.) Within a few days' time, they were able to make the inspection and install the antenna. They provided all the equipment (including the antenna), were very helpful in answering all my questions, even worked in the rain, and now I have 30 over the air channels.

I was not pleased with how the cable was run from the roof OVER the gutter rather than around the end of it. Also, the cable was not set securely to the house until about half way down the length of the house. After several weeks, they returned to secure the cable to the top of the house, but they did not fix the issue of the cable running over the gutter, which was my primary concern.

Other than that, everything else was fine.

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Company Response

Hi TJ,

I'm sorry you were disappointed about the location of the cable over the gutter. However, there was no other way to route it as there is no gap between the gutter and the house (as it should be, or the water would run down the side of your house instead of into the gutter) and the end of the gutter is sharp and would have damaged your cable had the wire been placed around it. We did the best we could under the circumstances and attached the cable higher up the wall.

As for the delay, we had a difficulty between a series of unsafe weather conditions, and a time when you were unable to access the extra-long ladder required to reach the top of your house. We had booked times each week, but unfortunately there were things that got in the way each time. Thank you for understanding. If you have any other questions or concerns, please don't hesitate to contact us.

Previous versions of this review:

TJROX
TJROX
10 reviews Toronto, ON
10/10

Purchase and installation of Digital HDTV Antenna

Tech Unbound
519-772-8281 416-238
Kitchener
ON
N2H 6R4
CANADA

I contacted 6 different companies about having an HDTV antenna installed, and TechUnbound was the only one that called me back (plus responded promptly.) Within a few days' time, Shin was able to make the inspection and install the antenna. He provided all the equipment (including the antenna), was very helpful in answering all my questions, and now I have 30 over the air channels.

I am very satisfied with the service I received and have already started recommending Tech Unbound to others. Thank you Shin and Ally for all your help and also for persevering in the rain!

1 of 1 people found this review helpful.
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