New kitchen countertop, sink and faucet
- Approximate cost of services:
- $7,500.00
Thanks so much for taking the time to write a review Gerry. We really appreciate it.
There are a number of factual inaccuracies in this review. The conclusion of dealing with a really difficult customer was that their full price was refunded (the very same day) and we wished them good luck. The vindictiveness of the above review should be enough to discount. The job was initially installed with a 1/8" gap to a side wall (the Marble Institute of America - Dimension Stone Design Manual specifies that this is acceptable). The customer didn't like this, so we replaced the piece and in the process bought an additional slab to accomplish. The new piece had a slight dimensional thickness difference from the original piece. We ground the pieces on either side of the joint about 6" on either side. We agreed with the customer that this was still visually not acceptable. We came back and ground across 3 feet and it was visually perfect. Due to customer's schedule, we weren't able to do this for approx. 2 months. Again the Design standard for thickness is +/- 1/32" and we flattened to no difference. Despite this, the customer indicated they were not happy. At this point, they wanted the job ripped out and re-done. This was not reasonable from our point of view given the effort we made to satisfy them, and we gave them their money back. Finally, the reference to chips is puzzling as there were no chips in the stone and we have pictures of all steps to verify. This experience proves the old adage that you can't please all of the people all of the time esp. when someone is not willing to be satisfied with any effort you make.
North Shore Stone Works is a fabricator of high quality of granite, marble and quartz countertops and architectural stone details. We design all types of natural stone countertops for the Vancouver and lower mainland area. Custom Stone Kitchen and Bathroom countertops are fabricated in our medium sized shop located in North Vancouver. All our products are made with high quality stone, such as quartz, marble, granite in a variety of colours.
Marble Countertops, Quartz Countertops, Granite Countertops, Quartzite Countertops