We had been talking to Joe and Nicole for a couple of home show’s and found them very professional and polite when we were only thinking about getting an air conditioner. Fast forward to this year and we actually needed one due to our breaking down (around May)
Joe’s knowledge about what we needed was invaluable and we decided to get our furnace changed as well. The service and pricing were great and there was no pressure. He suggested the American Standard unit which has worked fantastically since it was installed by Joe and Paolo.
Once the service install date was chosen, Joe came the week before to check out locations to place the units and then was there right on time on the date and installed very quickly while also laying down covers to protect the floors and then cleaned everything up nicely.
We had a small issue (no fault of theirs) but Joe came back the next day and was able to fix it for us.
Nicole even submits the warranty card to American Standard for all their customers so they do not forget and do not run in to any problems in the furture.
I would defiantly give Casati a top review and have told friends when they need a new furnace or air, to reach out to them. It is nice to deal with a family run company that is extremely reliable.
- Company Response
Thank you for your review. It is always a pleasure to serve you and we are happy that we met your service expectations.